3G Turndown FAQs
What is the 3G turndown?
Technology is constantly evolving and new and improved products are created to replace previous versions. Just like the entertainment industry evolved from VHS to DVD to Blu-ray to 4K streaming, the telecommunication space has transitioned from 2G to 3G to 4G to 5G. In order to free up resources for 5G services, telecommunication providers are turning down their 3G networks. This means that any device, including hardware found within certain Audi vehicles and other manufactures’ vehicles, operating on a 3G network will no longer have an active connection and will be unable to transmit or receive data.
Why is this happening?
This is known as technological obsolescence. Occasionally, industry advancements result in older products becoming incompatible with new technology. With a majority of connected devices now utilizing the 4G network, telecommunication providers are moving away from 3G in order to use that bandwidth to support their 5G network rollouts.
Is my vehicle affected?
All models listed below will be affected by the 3G turndown. Depending on the model year and carrier, different services will be impacted.
Find a more detailed view of your vehicle’s impacted services below.
Audi A3 (MY 2014 – 2016)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi A3 e-tron (MY 2016 – 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
The following Audi connect services will no longer be available through the Audi A3 e-tron connect app following AT&T’s 3G turndown:
Charging start/stop, Climatization start/stop, Departure time set profiles, Remote vehicle status, and trip statistics.
Services available through the Audi A3 e-tron connect app are provided free of charge and do not require a paid subscription. Because these services are not tied to a paid subscription, Audi will not offer refunds for vehicle’s losing access to telematics-based services.
Audi allroad/A4/A5/Q5 (MY 2013 – 2015)
T-Mobile’s 3G turndown is scheduled to begin in Q2 of 2022.
All Audi connect services will no longer be available following T-Mobile’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi A4/allroad (MY 2016)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi allroad/A4 (MY 2017 – 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
The following Audi connect services will no longer be available following AT&T’s 3G turndown:
Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator
Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder
The following infotainment services will not be affected by the discontinuation of 3G service and will continue to function as they do today:
Audi connect PRIME’s Satellite imagery, Online traffic information, Fuel prices, Travel information, Weather, Parking information, Internet radio, Natural voice recognition, Point-of-interest search, and Traffic light information
Audi connect PLUS’ Wi-Fi hotspot
Audi connect CARE services like Emergency Call, Roadside Assistance, and Audi Incident assistance will not be available. All other safety features such as Audi pre sense, adaptive cruise control, active lane assist, and Audi side assist are not affected by the 3G turndown and will continue to function as they do today.
For emergency services, please dial 911. You can contact Audi Roadside Assistance by calling 1-(800)-411-9988. You can find more details on Audi Roadside Assistance here: https://www.audiusa.com/us/web/en/support/help/roadside-assistance.html.
A majority of the telematics-based services affected by the 3G turndown are part of Audi connect’s CARE package. Audi connect CARE is included free of charge for vehicles equipped with telematics services and does not require a paid subscription. Because these services are provided by Audi free of charge and are not tied to a paid subscription, Audi will not offer refunds for vehicle’s losing access to telematics-based services.
If you are a PRIME subscriber and would like to cancel your PRIME subscription due to the loss of Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder, you can contact the Audi connect customer support team at 1-877-505-2834. Refunds will be available for any unused services.
When an Audi vehicle cannot connect to the target network, it may display a warning message on the driver information center and emit an audible chime to warn the driver the vehicle is not connected and emergency services are not available.
Please call your preferred Audi Dealer and schedule an appointment to receive a complimentary software update. The update will deactivate the 3G hardware in the vehicle to disable a warning message displayed on the driver information screen and prevent the vehicle from emitting an audible chime meant to warn the driver when the vehicle is not connected and emergency services are not available. Depending on when you took delivery of your vehicle, you may be eligible to receive motion for Audi connect installed free of charge.
Motion for Audi connect will utilize a dealer installed connected car adapter and an all-new mobile app designed to replace a majority of the telematics-based services impacted by the 3G Turndown. Motion for Audi connect will deliver services like Automatic Crash Notification, Manual SOS Call, Stolen Vehicle Locator, Roadside Assistance, Live Vehicle Trip Tracking, and more. Find more details on the Motion for Audi connect website here: https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/motion-for-audi-connect.html.
Audi A5 (MY 2016 – 2017)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi A5 (MY 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
The following Audi connect services will no longer be available following AT&T’s 3G turndown:
Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator
Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder
The following infotainment services will not be affected by the discontinuation of 3G service and will continue to function as they do today:
Audi connect PRIME’s Satellite imagery, Online traffic information, Fuel prices, Travel information, Weather, Parking information, Internet radio, Natural voice recognition, Point-of-interest search, and Traffic light information
Audi connect PLUS’ Wi-Fi hotspot
Audi connect CARE services like Emergency Call, Roadside Assistance, and Audi Incident assistance will not be available. All other safety features such as Audi pre sense, adaptive cruise control, active lane assist, and Audi side assist are not affected by the 3G turndown and will continue to function as they do today.
For emergency services, please dial 911. You can contact Audi Roadside Assistance by calling 1-(800)-411-9988. You can find more details on Audi Roadside Assistance here: https://www.audiusa.com/us/web/en/support/help/roadside-assistance.html.
A majority of the telematics-based services affected by the 3G turndown are part of Audi connect’s CARE package. Audi connect CARE is included free of charge for vehicles equipped with telematics services and does not require a paid subscription. Because these services are provided by Audi free of charge and are not tied to a paid subscription, Audi will not offer refunds for vehicle’s losing access to telematics-based services.
If you are a PRIME subscriber and would like to cancel your PRIME subscription due to the loss of Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder, you can contact the Audi connect customer support team at 1-877-505-2834. Refunds will be available for any unused services.
When an Audi vehicle cannot connect to the target network, it may display a warning message on the driver information center and emit an audible chime to warn the driver the vehicle is not connected and emergency services are not available.
Please call your preferred Audi Dealer and schedule an appointment to receive a complimentary software update. The update will deactivate the 3G hardware in the vehicle to disable a warning message displayed on the driver information screen and prevent the vehicle from emitting an audible chime meant to warn the driver when the vehicle is not connected and emergency services are not available. Depending on when you took delivery of your vehicle, you may be eligible to receive motion for Audi connect installed free of charge.
Motion for Audi connect will utilize a dealer installed connected car adapter and an all-new mobile app designed to replace a majority of the telematics-based services impacted by the 3G Turndown. Motion for Audi connect will deliver services like Automatic Crash Notification, Manual SOS Call, Stolen Vehicle Locator, Roadside Assistance, Live Vehicle Trip Tracking, and more. Find more details on the Motion for Audi connect website here: https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/motion-for-audi-connect.html.
Audi A6/A7/A8/Q3/Q7 (MY 2012 – 2015)
T-Mobile’s 3G turndown is scheduled to begin in Q2 of 2022.
All Audi connect services will no longer be available following T-Mobile’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi A8/Q5 (MY 2016 – 2017)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi A8 (MY 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi Q3 (MY 2015 – 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi Q5 (MY 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
The following Audi connect services will no longer be available following AT&T’s 3G turndown:
Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator
Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder
The following infotainment services will not be affected by the discontinuation of 3G service and will continue to function as they do today:
Audi connect PRIME’s Satellite imagery, Online traffic information, Fuel prices, Travel information, Weather, Parking information, Internet radio, Natural voice recognition, Point-of-interest search, and Traffic light information
Audi connect PLUS’ Wi-Fi hotspot
Audi connect CARE services like Emergency Call, Roadside Assistance, and Audi Incident assistance will not be available. All other safety features such as Audi pre sense, adaptive cruise control, active lane assist, and Audi side assist are not affected by the 3G turndown and will continue to function as they do today.
For emergency services, please dial 911. You can contact Audi Roadside Assistance by calling 1-(800)-411-9988. You can find more details on Audi Roadside Assistance here: https://www.audiusa.com/us/web/en/support/help/roadside-assistance.html.
A majority of the telematics-based services affected by the 3G turndown are part of Audi connect’s CARE package. Audi connect CARE is included free of charge for vehicles equipped with telematics services and does not require a paid subscription. Because these services are provided by Audi free of charge and are not tied to a paid subscription, Audi will not offer refunds for vehicle’s losing access to telematics-based services.
If you are a PRIME subscriber and would like to cancel your PRIME subscription due to the loss of Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder, you can contact the Audi connect customer support team at 1-877-505-2834. Refunds will be available for any unused services.
When an Audi vehicle cannot connect to the target network, it may display a warning message on the driver information center and emit an audible chime to warn the driver the vehicle is not connected and emergency services are not available.
Please call your preferred Audi Dealer and schedule an appointment to receive a complimentary software update. The update will deactivate the 3G hardware in the vehicle to disable a warning message displayed on the driver information screen and prevent the vehicle from emitting an audible chime meant to warn the driver when the vehicle is not connected and emergency services are not available. Depending on when you took delivery of your vehicle, you may be eligible to receive motion for Audi connect installed free of charge.
Motion for Audi connect will utilize a dealer installed connected car adapter and an all-new mobile app designed to replace a majority of the telematics-based services impacted by the 3G Turndown. Motion for Audi connect will deliver services like Automatic Crash Notification, Manual SOS Call, Stolen Vehicle Locator, Roadside Assistance, Live Vehicle Trip Tracking, and more. Find more details on the Motion for Audi connect website here: https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/motion-for-audi-connect.html.
Audi Q7 (MY 2016)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
All Audi connect services will no longer be available following AT&T’s 3G turndown.
Impacted services include:
Google Voice Search, Weather, Fuel Prices, Travel information, Flight information, Parking information, Point-of-interest search, and Wi-Fi hotspot
The ability to purchase or renew Audi connect plans will be discontinued prior to the 3G turndown. Because these services will not be available for purchase, refunds will not be required. If you need assistance managing your Audi connect subscription, please call the Audi connect customer support team at 1-877-505-2834.
Audi Q7 (MY 2017 – 2018)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
The following Audi connect services will no longer be available following AT&T’s 3G turndown:
Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator
Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder
The following infotainment services will not be affected by the discontinuation of 3G service and will continue to function as they do today:
Audi connect PRIME’s Satellite imagery, Online traffic information, Fuel prices, Travel information, Weather, Parking information, Internet radio, Natural voice recognition, Point-of-interest search, and Traffic light information
Audi connect PLUS’ Wi-Fi hotspot
Audi connect CARE services like Emergency Call, Roadside Assistance, and Audi Incident assistance will not be available. All other safety features such as Audi pre sense, adaptive cruise control, active lane assist, and Audi side assist are not affected by the 3G turndown and will continue to function as they do today.
For emergency services, please dial 911. You can contact Audi Roadside Assistance by calling 1-(800)-411-9988. You can find more details on Audi Roadside Assistance here: https://www.audiusa.com/us/web/en/support/help/roadside-assistance.html.
A majority of the telematics-based services affected by the 3G turndown are part of Audi connect’s CARE package. Audi connect CARE is included free of charge for vehicles equipped with telematics services and does not require a paid subscription. Because these services are provided by Audi free of charge and are not tied to a paid subscription, Audi will not offer refunds for vehicle’s losing access to telematics-based services.
If you are a PRIME subscriber and would like to cancel your PRIME subscription due to the loss of Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder, you can contact the Audi connect customer support team at 1-877-505-2834. Refunds will be available for any unused services.
When an Audi vehicle cannot connect to the target network, it may display a warning message on the driver information center and emit an audible chime to warn the driver the vehicle is not connected and emergency services are not available.
Please call your preferred Audi Dealer and schedule an appointment to receive a complimentary software update. The update will deactivate the 3G hardware in the vehicle to disable a warning message displayed on the driver information screen and prevent the vehicle from emitting an audible chime meant to warn the driver when the vehicle is not connected and emergency services are not available. Depending on when you took delivery of your vehicle, you may be eligible to receive motion for Audi connect installed free of charge.
Motion for Audi connect will utilize a dealer installed connected car adapter and an all-new mobile app designed to replace a majority of the telematics-based services impacted by the 3G Turndown. Motion for Audi connect will deliver services like Automatic Crash Notification, Manual SOS Call, Stolen Vehicle Locator, Roadside Assistance, Live Vehicle Trip Tracking, and more. Find more details on the Motion for Audi connect website here: https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/motion-for-audi-connect.html.
Audi RS 5 (MY 2019)
AT&T’s 3G turndown is scheduled to begin on 2/22/22.
The following Audi connect services will no longer be available following AT&T’s 3G turndown:
Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator
Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder
The following infotainment services will not be affected by the discontinuation of 3G service and will continue to function as they do today:
Audi connect PRIME’s Satellite imagery, Online traffic information, Fuel prices, Travel information, Weather, Parking information, Internet radio, Natural voice recognition, Point-of-interest search, and Traffic light information
Audi connect PLUS’ Wi-Fi hotspot
Audi connect CARE services like Emergency Call, Roadside Assistance, and Audi Incident assistance will not be available. All other safety features such as Audi pre sense, adaptive cruise control, active lane assist, and Audi side assist are not affected by the 3G turndown and will continue to function as they do today.
For emergency services, please dial 911. You can contact Audi Roadside Assistance by calling 1-(800)-411-9988. You can find more details on Audi Roadside Assistance here: https://www.audiusa.com/us/web/en/support/help/roadside-assistance.html.
A majority of the telematics-based services affected by the 3G turndown are part of Audi connect’s CARE package. Audi connect CARE is included free of charge for vehicles equipped with telematics services and does not require a paid subscription. Because these services are provided by Audi free of charge and are not tied to a paid subscription, Audi will not offer refunds for vehicle’s losing access to telematics-based services.
If you are a PRIME subscriber and would like to cancel your PRIME subscription due to the loss of Audi connect PRIME’s Geo-fencing, speed/curfew alert, valet alert, and Car finder, you can contact the Audi connect customer support team at 1-877-505-2834. Refunds will be available for any unused services.
When an Audi vehicle cannot connect to the target network, it may display a warning message on the driver information center and emit an audible chime to warn the driver the vehicle is not connected and emergency services are not available.
Please call your preferred Audi Dealer and schedule an appointment to receive a complimentary software update. The update will deactivate the 3G hardware in the vehicle to disable a warning message displayed on the driver information screen and prevent the vehicle from emitting an audible chime meant to warn the driver when the vehicle is not connected and emergency services are not available. Depending on when you took delivery of your vehicle, you may be eligible to receive motion for Audi connect installed free of charge.
Motion for Audi connect will utilize a dealer installed connected car adapter and an all-new mobile app designed to replace a majority of the telematics-based services impacted by the 3G Turndown. Motion for Audi connect will deliver services like Automatic Crash Notification, Manual SOS Call, Stolen Vehicle Locator, Roadside Assistance, Live Vehicle Trip Tracking, and more. Find more details on the Motion for Audi connect website here: https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/motion-for-audi-connect.html.