Audi connect®

Establish more
intelligent connections.

Audi connect®

Establish more
intelligent connections.

The human-machine bond
just got stronger. 

At Audi, we know that getting from place to place is more complex than A to B. Which is why we’ve created an intuitive system that takes into consideration the many ways that you experience the road: from searching for destinations to calling for roadside assistance.1, 2

Link your Audi to your world with Audi connect®3.

The human-machine bond
just got stronger. 

At Audi, we know that getting from place to place is more complex than A to B. Which is why we’ve created an intuitive system that takes into consideration the many ways that you experience the road: from searching for destinations to calling for roadside assistance.1, 2

Google Earth™

See your route in 3D with the Google Earth application and the MMI® display.4

myAudi app

With your compatible smartphone and the myAudi app, you can access an array of services and features, including the car finder and keyless locking and unlocking of your vehicle.Coming Fall 2018.

myAudi Navigation

Route guidance starts from your first step out of your house and continues when you enter your vehicle. And after you’ve exited your Audi, myAudi Navigation can then guide you to the final steps of your destination.6

Natural voice recognition

We refined our voice recognition system to allow you to interact with your Audi through speech and commands that sound similar to the way you normally speak. For example, say, “I’m hungry,” and Natural voice recognition will know you’re looking for a restaurant.

Connected POI

Google™ Points of Interest and Yelp Reviews can help you get to know the area. Finding the must-see and the must-eat is easy with the intuitive interface of MMI® touch response7 and Connected POI (Points of Interest).

Parking information

Search for parking in your area of interest, check space availability, and set your selection as a destination to help navigate directly to the garage.8

Audi connect® CARE10

A suite of assistance and security services that includes SOS calls11, Online Roadside Assistance2, Stolen Vehicle Locater12 and Audi Service Request13. Available without a subscription for a limited time.10

Wi-Fi® Hotspot

Getting connected in your Audi has never been easier, with
in-vehicle 4G LTE® connectivity and the ability to support up
to eight WiFi®-enabled devices for passenger use.14

Amazon Music®

Get unlimited access to millions of songs. Visit amazon.com/myaudi to sign up and stream through your MMI® display. Simply link the myAudi app to your Amazon account and start listening.

Google Earth™

See your route in 3D with the Google Earth application and the MMI® display.4

myAudi app

With your compatible smartphone and the myAudi app, you can access an array of services and features, including the car finder and keyless locking and unlocking of your vehicle.5

myAudi Navigation

Route guidance starts from your first step out of your house and continues when you enter your vehicle. And after you’ve exited your Audi, myAudi Navigation can then guide you to the final steps of your destination.6

Natural voice recognition

We refined our voice recognition system to allow you to interact with your Audi through speech and commands that sound similar to the way you normally speak. For example, say, “I’m hungry,” and Natural voice recognition will know you’re looking for a restaurant.

Connected POI

Google™ Points of Interest and Yelp Reviews can help you get to know the area. Finding the must-see and the must-eat is easy with the intuitive interface of MMI® touch response7 and Connected POI (Points of Interest).

Parking information

Search for parking in your area of interest, check space availability, and set your selection as a destination to help navigate directly to the garage.8

Audi connect® CARE10

A suite of assistance and security services that includes SOS calls11, Online Roadside Assistance2, Stolen Vehicle Locater12 and Audi Service Request13. Available without a subscription for a limited time.10

Wi-Fi® Hotspot

Getting connected in your Audi has never been easier, with in-vehicle 4G LTE® connectivity and the ability to support up to eight WiFi®-enabled devices for passenger use.14

Amazon Music®

Get unlimited access to millions of songs. Visit amazon.com/myaudi to sign up and stream through your MMI® display. Simply link the myAudi app to your Amazon account and start listening.

Support and FAQs

Watch tutorials on using Audi connect®3 and learn how to use features like Wi-Fi® Hotspot9, Google Earth™4 and more. Get help configuring Audi connect® by calling (877) 505-AUDI (2834), click to chat or read our FAQs.

Support and FAQs

Watch tutorials on using Audi connect®3 and learn how
to use features like Wi-Fi® Hotspot9, Google Earth™4,
and more. Get help configuring Audi connect® by calling
(877) 505-AUDI (2834), click to chat, or read our FAQs.

Please check your model below. Older vehicles have select models equipped with Audi connect®. Please ask your dealer.

Audi connect® is available through data package:
MY17: A5, A6, A7, A8, Q3, Q5, TT, R8
MY18: A6, A7, A8, Q3, TT, R8
MY19: TT, R8

Audi connect is available in CARE, PRIME and PLUS packages. Select models may not have CARE:
MY17: A3, A4, allroad®, Q7
MY18: A3, A4, allroad®, A5, Q5, Q7
MY19: A3, A4, allroad®, A5, A6, A7, A8, Q5, Q7, Q8

 

If you have a 2017+ Audi A4, Q7, allroad®, or new 2018+ A5 or Q5, or new 2019 A6, A7, A8, Q8 the SIM card in your vehicle is embedded. For all other models your SIM card should be in the Audi connect® packet located in your glove box. If there is no SIM card in your vehicle contact the billing and subscription team at +1 877 505 2834, prompt 1.

The Wi-Fi® Password to connect your devices can be found through the Multimedia Interface within your vehicle. Your vehicle and its MMI® system will determine where the Password is found. Passwords can be changed with an 8-character alphanumeric requirement. They are case sensitive. Please refer to the following chart for the steps for your vehicle.

 

 MY/Models

 Wi-Fi® Instructions

 2012-2016     A4, S4

 2012–2017     A5, S5

 2012-2015     A6, S6

 2012-2015     A7, S7

 2012-2018     A8, S8

 2012-2017     Q5, SQ5

 2012-2015     Q7

 2013-2016     allroad®

 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings

 2015+     A3, S3

 2015+     Q3

 2016+     A6, S6

 2016+     A7, S7

 2016+     TT

 MENU > Telephone > Settings > Connections > Network Connections (Wi-Fi®)  

 2017+     A4, S4

 2017+     allroad®

 2017+     Q7

 2018+     A5, S5

 2018+     Q5, SQ5

 MENU > Telephone > Right Drawer > Wi-Fi® options > Network Key

 2019     A6, S6

 2019     A7, S7

 2019     A8, S8

 2019     Q8

 Main Menu > Settings > Connection Settings > Wi-Fi

 

MY/Models

Wi-Fi® Instructions
2012-2016 A4, S4 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2012–2017 A5, S5 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2012-2015 A6, S6 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2012-2015 A7, S7 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2012-2018 A8, S8 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2012-2017 Q5, SQ5 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2012-2015 Q7 MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings
2013-2016 allroad® MENU > Telephone > Settings > Connections > Network Connections > Wireless Settings

2015+ A3, S3

MENU > Telephone > Settings > Connections > Network Connections (Wi-Fi®)  
2015+  Q3 MENU > Telephone > Settings > Connections > Network Connections (Wi-Fi®)  
2016+ A6, S6 MENU > Telephone > Settings > Connections > Network Connections (Wi-Fi®)  
2016+ A7, S7 MENU > Telephone > Settings > Connections > Network Connections (Wi-Fi®)  
2016+ TT MENU > Telephone > Settings > Connections > Network Connections (Wi-Fi®)  
2017+ A4, S4 MENU > Telephone > Right Drawer > Wi-Fi® options > Network Key  
2017+ allroad® MENU > Telephone > Right Drawer > Wi-Fi® options > Network Key
2017+ Q7 MENU > Telephone > Right Drawer > Wi-Fi® options > Network Key
2018+ A5, S5 MENU > Telephone > Right Drawer > Wi-Fi® options > Network Key
2018+ Q5, SQ5 MENU > Telephone > Right Drawer > Wi-Fi® options > Network Key
2019 A6, S6 Main Menu > Settings > Connection Settings > Wi-Fi  
2019 A7, S7 Main Menu > Settings > Connection Settings > Wi-Fi
2019 A8, S8 Main Menu > Settings > Connection Settings > Wi-Fi
2019 Q8 Main Menu > Settings > Connection Settings > Wi-Fi

Key User services give the ability for vehicle owners to view status updates on their vehicle, set alerts for speed limits and geo-fencing violations, as well as locking and unlocking the vehicle through their smartphone.  2017+ Audi Q7, A4, allroad®, 2018+ A5 & Q5 and 2019 A6, A7, A8, Q8 vehicles with Audi connect© have the capabilities to access these services.  For security purposes, additional registration steps are required.  The first step is to create a myAudi account through the www.audiusa.com/myaudi website.  Once logged in please select the “Audi connect® services” icon.  When the new page loads, open the menu options in the upper left-hand corner and select “Audi connect® user management.”  Follow the instructions to create a Key User Agreement.  An Audi dealership will now need to assist by verifying this Key User Agreement (only an Audi dealership is capable of performing this verification). Once the Agreement has been verified, scratch off the portion of the Key Tag provided to reveal the ten-digit vehicle code. This code is entered into the vehicle along with your username (e-mail address). After successful entry of these login credentials you will be set as the Key User in your vehicle and will be able to use Key User services through your MMI® connect App and/or myAudi account online.

Owners of 2017 Audi Q7, A4, allroad, 2018 A5 & Q5, and 2019 A6, A7, A8, Q8 vehicles with Audi connect® have the ability to activate Key User services. This message indicates you have not been set as a Key User in your vehicle. Please follow the instructions for registering for Key User services to enable these features.  

The ability to lock and unlock the vehicle through the MMI® connect App is a feature for these models only. The MMI® connect App will not display these services if your vehicle is not capable of these services.

 

Your myAudi PIN11 is used to link your vehicle with your myAudi account.  The PIN is found inside your online myAudi account or MMI® connect App. With successful entry of the myAudi PIN you will be able to use features like sending destinations to the vehicle and personalize certain myAudi services (if applicable).

There are two accounts associated with Audi connect®.  www.myaudiconnect.com and your personal profile on our website www.audiusa.com/myaudi. Your www.myaudiconnect.com account will display your subscription details, allowing you to check things like data usage history (if applicable), expiration dates and the ability to manage billing information and renew your subscription, amongst other things.

Your myAudi account is used to find features and functionality your vehicle has to offer, including things like sending destinations to the vehicle, personalizing information in the car, logging into Twitter, etc. (if applicable).

Audi connect® is a subscription-based service. If you experience an outage with your services, first confirm that your subscription is active by logging into your account on www.myaudiconnect.com.  If assistance is required accessing this account you may reach our billing and subscription team at + 1 877 505 2834, prompt 1.  If you confirm the subscription is active but services are still not working there are several troubleshooting steps which may correct the issue to resume services. Please consult your Owner’s Manual for direction, or if further assistance is needed you may reach our Audi Customer Experience Center at + 1 800 822 2834. Assistance is available 24 hours a day, seven days a week.

Service Packages

New vehicles equipped with Audi connect® come with all of the Connect services listed below for an unlimited complimentary six-month trial period.16 After six months, some Audi connect® services require a paid subscription.

Service Packages

New vehicles equipped with Audi connect® come with all of the Connect services listed below for an unlimited complimentary six-month trial period.16 After six months, some Audi connect® services require a paid subscription.

New services bring a higher level of integration between you and your Audi. Audi connect® offers three available options—Connect CARE, Connect PRIME and Connect PLUS.10, 17, 18 Connect CARE provides assistance and security services to help you in emergency situations. Connect PRIME offers a collection of robust features that help you navigate and stay informed. The list of features has expanded to include connected POIs (Points Of Interest), 3D city models, plus online radio and online speech recognition that are a part of Seamless Mobility features. And for Wi-Fi® hotspots and entertainment, Connect PLUS helps keep your passengers entertained even on the go.

Connect CARE10A suite of assistance and security services. Available without subscription while the technology is available.

Assistance and security services13

  • SOS call11, 19
  • Online Roadside Assistance2
  • Stolen Vehicle Locator12
  • Audi Service Request13

Connect PRIME17After your six month trial, keep your enhanced experience16 with a robust offering of services. $199 for 6 months or $499 for 18 months.

Find your way

  • Google Earth™4
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates
  • Traffic Information with Route Guidance

 

Stay Informed

  • Fuel Prices
  • Travel Info
  • Parking Information8
  • Audi Music Stream
  • Internet Radio
  • Twitter®

 

Peace of mind1, 20

  • Geofencing
  • Speed Alert14
  • Valet Alert14
  • Curfew Alert14
  • Car Finder21
  • Remote Lock/Unlock
  • Vehicle Status Reports1, 14

 

Seamless Mobility22

  • Predictive Route Guidance
  • myAudi Navigation
  • Natural Voice Recognition
  • Connected POI’s
  • Advanced 3D City View
     
Connect PLUS18After your six-month trial16, keep your vehicle connected to the Wi-Fi® hotspot (requires an active PRIME subscription).

Monthly

  • AT&T Unlimited Connected Car Plan for $20/mo22
  • After 22 GB of data usage per month, AT&T may slow speeds
  • Shared - See www.att.com/connectedcar
     

New services bring a higher level of integration between you and your Audi. Audi connect® offers three available options—Connect CARE, Connect PRIME and Connect PLUS.10, 17, 18 Connect CARE provides assistance and security services to help you in emergency situations. Connect PRIME offers a collection of robust features that help you navigate and stay informed. The list of features has expanded to include connected POIs (Points Of Interest), 3D city models, plus online radio and online speech recognition that are a part of Seamless Mobility features. And for Wi-Fi® hotspots and entertainment, Connect PLUS helps keep your passengers entertained even on the go.

Connect CARE10A suite of assistance and security services. Available without subscription while the technology is available.

Assistance and security services

  • SOS call11, 19
  • Online Roadside Assistance2
  • Stolen Vehicle Locator12
  • Audi Service Request13

Connect PRIME17After your six month trial, keep your enhanced experience17 with a robust offering of services. $199 for 6 months or $499 for 18 months.

Find your way

  • Google Earth™4
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates
  • Traffic Information with Route Guidance

 

Stay Informed

  • Fuel Prices
  • Travel Info
  • Parking Information8
  • Audi Music Stream
  • Internet Radio
  • Twitter®

 

Peace of mind1, 20

  • Geofencing
  • Speed Alert14
  • Valet Alert14
  • Curfew Alert14
  • Car Finder21
  • Remote Lock/Unlock
  • Vehicle Status Reports1, 14
     
Connect PLUS18After your six-month trial16, keep your vehicle connected to the Wi-Fi® hotspot (requires an active PRIME subscription).

Monthly

  • AT&T Unlimited Connected Car Plan for $20/mo22
  • After 22 GB of data usage per month, AT&T may slow speeds
  • Shared - See www.att.com/connectedcar
     

New services bring a higher level of integration between you and your Audi. Audi connect® offers three available options—Connect CARE, Connect PRIME and Connect PLUS.10, 17, 18 Connect CARE provides assistance and security services to help you in emergency situations. Connect PRIME offers a collection of robust features that help you navigate and stay informed. The list of features has expanded to include connected POIs (Points Of Interest), 3D city models, plus online radio and online speech recognition that are a part of Seamless Mobility features. And for Wi-Fi® hotspots and entertainment, Connect PLUS helps keep your passengers entertained even on the go.

Connect PRIME17After your six month trial, keep your enhanced experience17 with a robust offering of services. $199 for 6 months or $499 for 18 months.

Find your way

  • Google Earth™4
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates
  • Traffic Information with Route Guidance

 

Stay Informed

  • Fuel Prices
  • Travel Info
  • Parking Information8
  • Audi Music Stream
  • Internet Radio
  • Twitter®
     
Connect PLUS18After your six-month trial16, keep your vehicle connected to the Wi-Fi® hotspot (requires an active PRIME subscription).

Monthly

  • AT&T Unlimited Connected Car Plan for $20/mo22
  • After 22 GB of data usage per month, AT&T may slow speeds
  • Shared - See www.att.com/connectedcar
     

Once an owner has registered for Audi connect® e-tron® services at their Audi dealership, they can begin to use the A3 Sportback e-tron smartphone app.21 Users who have previously installed the app can download the latest version for an enhanced look into their vehicle and remote control of certain features from their compatible mobile device.

Vehicle Information and Remote servicesAvailable via the app21 or web browser with three years of complimentary Audi connect e-tron services.23 The A3 Sportback e-tron smartphone app is available for compatible iOS and Android phones.

Audi connect® e-tron services1, 3

  • Car Finder21
  • Vehicle Status Reports1, 14
  • Check e-tron® charging status
  • Set e-tron® pre-conditioning (climate control, based on setting when exiting the vehicle). Remote temperature setting adjustment is not supported.
  • View trip data
  • Check service interval

 

Remote services are subject to change. Such service is not guaranteed and may not be available after 2021 for previously equipped models.

Data plans

The features of Audi connect®1 are available with connectivity provided through a service partner. Connectivity for 2016–2018 models equipped with Audi connect is provided by AT&T. Connectivity for 2015 models equipped with Audi connect except the A3 and Q3 is provided by T-Mobile. Connectivity for the 2015 A3 & Q3 models equipped with Audi connect is provided by AT&T. 3G service subject to change, may not be available after 2021.

Find your way

  • Google Earth™4
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates (Not available on Audi Q3 or A8 models)
  • Traffic information with Route Guidance  (Not available on Audi Q3)

 

Get informed

  • Fuel Prices
  • Travel Info
  • Parking Information8
  • Audi Music Stream
  • Internet Radio
  • Twitter®
  • Wi-Fi® hotspot9
     

AT&T

Service
Term
Included
Data
Retail Price
  Unlimited22 After 22 GB of data usage per month, AT&T may slow speeds
Monthly Shared See ATT.com for details

T-Mobile

Service Term Retail Price
Monthly $25
12 months $199

Audi connect® Terms & Privacy statement

Important information about Audi connect®, including the privacy statement for in-car services.