Audi connect®

Establish more intelligent connections

At Audi, we know that getting from place to place is more complex than A to B. Which is why we’ve created an intuitive system that takes into consideration the many ways that you experience the road: from searching for destinations to calling for roadside assistance.1, 2 Link your Audi to your world with Audi connect®3.

Find your way

Google Earth™

With Google Earth™ integration, you can enjoy 3D satellite imagery right on the MMI® display.4

Google Voice Search

Tell Google Voice Search what you are in the mood for, and then let the cloud processing power of Google Voice Search™ interpret your request and bring up a list of destinations in your area.

Traffic Information with Route Guidance

Make your everyday commute more bearable with traffic information and insights for suggested routes, including estimated arrival times as well as accident and incident alerts.5

Information & assistance

Fuel Prices

With fuel prices that fluctuate seemingly by the minute, it’s nice to know that when you search Audi connect® for local fueling stations, you’ll get a list of fuel prices in your area.

Parking Information

Search for parking in your area of interest, check space availability, and set your selection as a destination to help navigate directly to the garage.6

Audi connect® CARE7

Connect CARE provides assistance and security services to help you in emergency situations, including SOS call,8, 9 Online Roadside Assistance,2 Stolen Vehicle Locator10 and Audi Service Request.11 Available without a subscription for a limited time.1, 8

Get Connected on the Go

Wi-Fi® Hotspot

Getting connected in your Audi has never been easier, with in-vehicle 4G LTE® connectivity and the ability to support up to eight WiFi®-enabled devices for passenger use.12

MMI® connect App

Make the most of Audi connect® and your myAudi account with the MMI® connect App5—for access to myAudi destinations, vehicle status reports, 1, 13and more.

Smartwatch and Tablet integration

The MMI® connect App is available on more than just your smartphone. Download the app for use on compatible tablet and smartwatch devices to get connected with your Audi.5

Latest Audi connect® Features

Valet Alert

Geofencing technology, available through Audi connect® and your MMI® connect App, allows you to set a custom geofence or to personalize Valet Alerts.1, 14

Car Finder

Thanks to Car Finder, you can access your vehicle’s location through your MMI® connect App to help you navigate back from wherever you might be.15

Remote Lock/Unlock & Parking Information

The MMI® connect App is available on more than just your compatible smartphone. Download the app for use on compatible tablet and smartwatch devices to get connected.1, 5, 15 Specific to 2017/2018 Audi A4, A4 allroad®, A5, Q5, and Q7.

myAudi Destinations

With myAudi Destinations,5 you can make the most of Audi connect® to send destinations to your car from your compatible device.

Google Voice Search

Tell your Audi what you are in the mood for, and then let the cloud-processing power of Google Voice Search™ interpret your request and bring up a list of destinations in your area.

Traffic Routing

Make your everyday commute more bearable with real-time traffic information and insights for optimized routes, including estimated arrival times as well as accident and incident alerts.5 Specific to 2017/2018 Audi A4, A4 allroad®, A5, Q5, and Q7.

Support and FAQs

Watch tutorials on using Audi connect® and learn how to use features like Wi-Fi Hotspot17, Google Earth™, and more. Get help configuring Audi connect® by calling (877) 505-AUDI (2834), click to chat or read our FAQs.

If you have a 2017 Audi A4, Q7, allroad®, or new 2018 A5 or Q5 the SIM card in your vehicle is embedded. For all other models your SIM card should be located in the Audi connect packet located in your glove box. If there is no SIM card in your vehicle contact the billing and subscription team at + 1 877 505 2834, prompt 1.

The Wi-Fi Password to connect your devices can be found through the Multi Media Interface within your vehicle. Your vehicle and its MMI System will determine where the Password is found. Passwords can be changed with an 8 character alphanumeric requirement. They are case sensitive. Please refer to the following chart for the steps for your vehicle.

Models/MY Wi-Fi Instructions

2012-2016     A4, S4

2012-2017     A5, S5

2012-2015     A6, S6

2012-2015     A7, S7

2012-2018     A8, S8

2012-2017     Q5, SQ5

2012-2015     Q7

2013-2016     allroad

Menu > Telephone > Settings >

Connections > network connections >

Wireless Settings

2015+     A3, S3

2015+     Q3

2016+     A6, S7

2016+     A7, S7

2015+     TT

Menu > Telephone > Setting > Network

connctions (Wi-Fi)

2017+     A4, S4

2017+     allroad

2017+     Q7

2018+     A5, S5

2018+     Q5, SQ5

Menu > Telephone > Right Drawer > Wi-Fi

options > network key

Key User services give the ability for vehicle owners to view status updates on their vehicle, set alerts for speed limits and geo-fencing violations, as well as locking and unlocking the vehicle through their smart phone. 2017 Audi Q7, A4, allroad® & 2018 A5 & Q5 vehicles with Audi connect© have the capabilities to access these services. For security purposes additional registration steps are required. The first step is to create a myAudi account through the www.audiusa.com/myaudi website. Once logged in please select the “Audi connect© services” icon. When the new page loads open the menu options in the upper left-hand corner and select “Audi connect User management”. Follow the instructions to create a Key User Agreement. An Audi Dealership will now need to assist by verifying this Key User Agreement (only an Audi Dealership is capable of performing this verification). Once the Agreement has been verified scratch off the portion of the Key Tag provided to reveal the ten digit vehicle code. This code is entered into the vehicle along with your username (e-mail address). After successful entry of these login credentials you will become set as Key User in your vehicle and be able to use Key User services through your MMI Connect app and/or online myAudi account.  

Owners of 2017 Audi Q7, A4, allroad & 2018 A5 & Q5 vehicles with Audi connect© have the ability to activate Key User services. This message indicates you have not been set as Key User in your vehicle. Please follow the instructions for registering for Key User services to enable these features.

The ability to lock and unlock the vehicle through the MMI Connect app is a feature for these models only. The MMI connect app will not display these services if your vehicle is not capable of these services.
 

Your myAudi PIN22 is used to link your vehicle with your myAudi account. The PIN is found inside your online myAudi account or MMI Connect app. With successful entry of the myAudi PIN you will be able to use features like sending destinations to the vehicle and personalize certain myAudi services (if applicable).  

There are two accounts associated with Audi connect©. www.myaudiconnect.com and your personal profile on our website www.audiusa.com/myaudi.
Your www.myaudiconnect.com account will display your subscription details, allowing you to check things like data usage history (if applicable), expiry dates, and the ability to manage billing information and renew your subscription, amongst other things.
Your myAudi account is used to find features and functionality your vehicle has to offer, including things like sending destinations to the vehicle, personalizing information in the car, logging into Twitter, etc. (if applicable).
 

Audi connect© is a subscription based services. If you experience an outage with your services first confirm that your subscription is active by logging into your account on www.myaudiconnect.com. If assistance is required accessing this account you may reach our billing and subscription team at + 1 877 505 2834, prompt 1. If you confirm the subscription is active but services are still not working there are several troubleshooting steps which may correct the issue and resume services. Please consult your owner’s manual for direction, or if further assistance is needed you may reach our Audi Customer Experience Center at + 1 800 822 2834. 

Service Packages

New vehicles equipped with Audi connect® come with a complimentary six-month trial period21

The next generation of Audi connect® offers three available options — Connect CARE, Connect PRIME and Connect PLUS.17,18,19 Connect CARE provides assistance and security services to help you in emergency situations. To make your time in the car more dynamic, Connect PRIME offers a collection of robust features that help you navigate and stay informed. And for Wi-Fi® hotspots and entertainment, Connect PLUS helps keep your passengers entertained even on the go.
Connect CARE7A suite of assistance and security services. Available without subscription for a limited time.

Assistance and security services20

  • SOS call9
  • Online Roadside Assistance2
  • Stolen Vehicle Locator10
  • Audi Service Request11
Connect PRIME23Enhance your experience2 with a robust offering of services. $199 for 6 months or $499 for 18 months.

Find your way

  • Google Earth™
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates
  • Traffic Information with Route Guidance

 

Stay Informed

  • Fuel Prices
  • Travel Info
  • Parking Information
  • Audi Music Stream
  • Internet Radio
  • Twitter®

 

Peace of mind1, 19

  • Geofencing
  • Speed Alert14
  • Valet Alert14
  • Curfew Alert14
  • Car Finder15
  • Remote Lock/Unlock
  • Vehicle Status Reports1, 13
Connect PLUS17After your six-month trial20, keep your vehicle connected to the Wi-Fi® hotspot (requires an active PRIME subscription).

Monthly13

  • AT&T Unlimited Connected Car Plan for $20/mo18
    • After 22 GB of data usage per month, AT&T may slow speeds
  • Shared - See www.att.com/connectedcar
The next generation of Audi connect® offers three available options — Connect CARE, Connect PRIME and Connect PLUS.17,18,19 Connect CARE provides assistance and security services to help you in emergency situations. To make your time in the car more dynamic, Connect PRIME offers a collection of robust features that help you navigate and stay informed. And for Wi-Fi® hotspots and entertainment, Connect PLUS helps keep your passengers entertained even on the go.
Connect PRIMEEnhance your experience with a robust offering of services. $149 for 6 months or $399 for 18 months.

Find your way

  • Google Earth™
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates
  • Traffic Information with Route Guidance

 

Stay Informed

  • Fuel Prices
  • Travel Info
  • Parking Information6
  • Audi Music Stream
  • Internet Radio
  • Twitter®
Connect PLUSAfter your six-month trial21, keep your vehicle connected to the Wi-Fi® hotspot (requires an active PRIME subscription).

Monthly13

  • AT&T Unlimited Connected Car Plan for $20/mo18
    • After 22 GB of data usage per month, AT&T may slow speeds
  • Shared - See www.att.com/connectedcar

Data plans

All features of Audi connect®1 are available with connectivity provided through a service partner. Connectivity for all 2016-2018 models equipped with Audi connect is provided by AT&T. Connectivity for all 2015 models equipped with Audi connect except the A3 and Q3 is provided by T-Mobile. Connectivity for the 2015 A3 & Q3 models equipped with Audi connect is provided by AT&T. 3G service subject to change, may not be available after 2021.

Find your way

  • Google Earth™
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates (Not available on Audi Q3 or A8 models)
  • Traffic information with Route Guidance  (Not available on Audi Q3 or A8 models)

 

Get informed

  • Fuel Prices
  • Travel Info
  • Parking Information6
  • Audi Music Stream
  • Internet Radio
  • Twitter®
  • Wi-Fi® hotspot17

AT&T

Service Term Included Data Retail Price
1 Month
Unlimited18
$20/month
    After 22 GB of data usage per month, AT&T may slow speeds
Monthly
Shared See www.att.com/connectedcar

T-Mobile

Service Term Retail Price
Monthly $25
12 months $199
30 months $450
Once an owner has registered for Audi connect® e-tron® services at their Audi dealership, they can begin to use the A3 Sportback e-tron smartphone app.15 Users who have previously installed the app can download the latest version, for an enhanced look into their vehicle, and, remote control of certain features from their compatible mobile device.
Vehicle Information and Remote servicesAvailable via the app15 or web browser with three years of complimentary Audi connect e-tron services.22 The A3 Sportback e-tron smartphone app is available for compatible iOS and Android phones.

Audi connect® e-tron services1, 3

  • Car Finder15
  • Vehicle Status Reports13
  • Check e-tron® charging status
  • Set e-tron® pre-conditioning (climate control, based on setting when exitiing the vehcile). Remote temperature setting adjustment is not supported.
  • View trip data
  • Check service interval

 

Remote services are subject to change, and such service is not guaranteed, and may not be available after 2021 for previously equipped models.

FeaturesIn addition to Audi connect e-tron services, owners have access to a portfolio of features with an Audi connect service package. Information provided for Gen 1 and Gen 2 Select systems based on model year of vehicle, applies.

Find your way

  • Google Earth™
  • Google Voice Search™
  • myAudi Destinations5
  • Over-the-Air Map Data Updates
  • Traffic Information with Route Guidance

 

Stay informed

  • Fuel Prices
  • Travel Info
  • Parking Information6
  • Audi Music Stream
  • Internet Radio
  • Twitter®

 

Audi connect® Terms & Privacy statement

Important information about Audi connect®, including the privacy
statement for in-car services.

Disclaimers

1 Not available on vehicles with a removable SIM card and Audi A3 models.

2 Roadside Assistance provided by an authorized third-party service provider.

3 Always pay careful attention to the road, and do not drive while distracted. Audi connect should only be used when it is safe and appropriate. Audi connect services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information, see Terms of Service for information about how to disable and for other details. Google Earth features will not be available after December 2020 for Model Year 2018 & prior vehicles. Google Earth is a trademark of Google Inc. Connect services are subject to technologies remaining commercially available, such services are not guaranteed, and may not be available after 2021 for equipped MY17-20 vehicles.

4 Online services are subject to change at any time. Google Earth™ features will not be available after December 2020 for MY2018 and older vehicles.

5 Always pay careful attention to the road, and do not drive while distracted. Text message and data rates apply.

6 Requires parking facility participation. Not available in all areas.

7 Always pay careful attention to the road, and do not drive while distracted. Connect CARE services are provided with the support of authorized affiliated and third-party service providers. Available on select models. Connect CARE services are activated prior to purchase or lease and do not require registration or paid subscription. Connect CARE services require vehicle cellular connectivity and availability of vehicle GPS signal. Certain services collect location information; see Terms of Service for information about how to disable. Audi connect® services, including Connect CARE, are subject to technologies remaining commercially available; such services are not guaranteed and may not be available after December 2021. See Terms of Service, Privacy Policy, and other details at www.audiusa.com/privacy and www.audiusa.com/technology/intelligence/audi-connect/connect-terms. Connect CARE services should be used only when it is safe and appropriate.

8 Automatic Crash Notification is enabled prior to purchase or lease and does not require registration or a subscription. Available on select models. Connect CARE services are activated prior to purchase or lease and do not require registration or paid subscription. Connect CARE services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services collect location information, see Terms of Service for information about how to disable. Connect CARE services are subject to technologies remaining commercially available, and such service is not guaranteed, and may not be available after December 2021 for equipped Model Year 2017-2019 vehicles. See Terms of Service, Privacy Policy, and other details at "http://www.audiusa.com/privacy" www.audiusa.com/privacy and “http://www.audiusa.com/audiconnect-terms" https://www.audiusa.com/technology/intelligence/audi-connect/connect-terms. Connect CARE services should only be used when it is safe and appropriate.

9 Manual Emergency Call is enabled prior to purchase or lease and does not require registration or a subscription. Available on select models. Connect CARE services are activated prior to purchase or lease and do not require registration or paid subscription. Connect CARE services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services collect location information, see Terms of Service for information about how to disable. Connect CARE services are subject to technologies remaining commercially available, and such service is not guaranteed, and may not be available after December 2021 for equipped Model Year 2017-2019 vehicles. See Terms of Service, Privacy Policy, and other details at "http://www.audiusa.com/privacy" www.audiusa.com/privacy and "http://www.audiusa.com/audiconnect-terms" https://www.audiusa.com/technology/intelligence/audi-connect/connect-terms. Connect CARE services should only be used when it is safe and appropriate.

10 For use by law enforcement authorities only. See Terms of Service for details.

11 Always consult owner’s manual for maintenance guidelines.

12 Always pay careful attention to the road, and do not drive while distracted. The Wi-Fi® hotspot feature is intended for passenger use only. 4G LTE coverage is not available in all areas. Wi-Fi® feature is provided through Connect PLUS. Connect PLUS features and technologies are optional, may require an additional subscription with separate terms and conditions, and should be used only when it is safe and appropriate. See materials provided by wireless carrier for terms, privacy, data security details. Returning devices connect automatically and use plan data unless hotspot is removed from device settings.

13 Refer to your vehicle’s warning and indicator lights for the most current diagnostic information. Always consult owner’s manual for maintenance guidelines.

14 Always obey speed and traffic laws. The alerts should only be viewed when it is safe and appropriate. Always pay careful attention to the road, and do not drive while distracted. Message and data rates apply.

15 Requires MMI connect App. Smartphone message and data rates apply. Do not use feature to locate stolen vehicle.

16 Information provided in these videos is not a substitute for your Audi Owner’s Manual and must be used in conjunction with the information in the owner's manual. Refer to the owner’s manual for all information and warnings before attempting to perform the contents of these videos.

17 Always pay careful attention to the road, and do not drive while distracted. The Wi-Fi® hotspot feature is intended for passenger use only. 4G LTE coverage is not available in all areas. Wi-Fi® feature is provided through Connect PLUS. Connect PLUS features and technologies are optional, may require an additional subscription with separate terms and conditions, and should be used only when it is safe and appropriate. See materials provided by wireless carrier for terms, privacy, data security details. Returning devices connect automatically and use plan data unless hotspot is removed from device settings.

18 AT&T Connected Car Unlimited Plan (Prepaid 30-DayAuto-Renew): U.S. only. Prepaid session-based data plans provide you with access to AT&T wireless data services for your equipped vehicle, including but not limited to features that may be used with wireless data services, content and application. Eligible vehicle, data plan and compatible SIM card required. Duration: Session-based prepaid plans for 30 days. Auto Renewal: Plans automatically renew every 30 days unless cancelled. To cancel at any time, call 877-505-2834 or access your account online. Auto Renewal Payments: Monthly charges will automatically be billed to credit card on file on day 30 unless cancelled. Payments are non-refundable (subject to applicable law). Pricing: $20 for a 30-day prepaid plan. Limits: 1 vehicle per 30-day prepaid plan. Devices: Sold separately. Data: For use in the U.S. only. Hotspot: Connects a limited number of Wi-Fi®-capable devices per vehicle hotspot, as specified by the vehicle maker. Devices connected to vehicle’s hotspot use data from your plan. Once a device connects, it will automatically reconnect and use data from your plan unless hotspot is removed from returning device settings or hotspot password is changed. Performance varies based on number of devices connected and other factors. Stream Saver feature not available for this Plan. General Wireless Service Terms: Subject to AT&T Session Based Wireless Data Services Agreement available at www.att.com/USTermsandconditions. Pricing, offer and terms subject to change and may be modified or terminated at any time without notice. Coverage and service not available everywhere.

19 Not available in 2017 Audi A4.

20 Not available in 2017 Audi A3.

21 Six-month trial period begins on date of new vehicle purchase.  

22 Three-year complimentary service period begins on date of new vehicle purchase.

23 Always pay careful attention to the road, and do not drive while distracted. Connect PRIME services are optional, may require an additional subscription with separate terms and conditions, and should be used only when it is safe and appropriate. Trial or paid subscription required. Connect PRIME services require vehicle cellular connectivity and availability of vehicle GPS signal. Certain services collect location information; see Terms of Service for information about how to disable. Online services are subject to change at any time. Google Earth™ features will not be available after December 2020 for Model Year 2018 and older vehicles. “Google Earth” is a trademark of Google Inc. See Terms of Service, Privacy Policy, and other details at www.audiusa.com/privacy and www.audiusa.com/technology/intelligence/audi-connect/connect-terms.

24 Sharing your PIN or account information will allow others to access and modify your vehicle’s settings.