Collision Repair & Repair Facilities | Service & Parts | Audi USA
An Audi maintenance employee fixing a vehicle after a collision.

Collision repair

Get access to an Audi collision repair shop.

Graphic of the Audi Authorized Collision Repair Facility website on a smartphone.

Why an Audi-authorized collision shop?

  • Trained, Audi-Certified technicians (80 hours of training/yr, average) work on your vehicle and use Audi-approved, specialized tools
  • Independent shops may not use Audi Genuine Parts
  • Audi-authorized shops are best trained in repairing Audi ASF aluminum construction
  • Complimentary towing via Audi Roadside Assistance*
  • 221 Audi-authorized collision repair shops in the US

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Graphic of Audi Genuine Parts.

Why choose Audi Genuine Parts?

  • Audi Genuine Parts are backed by a limited warranty*
  • Audi Genuine Parts are engineered, manufactured, and tested to help maintain performance
  • Have peace of mind that your Audi will be restored to factory specifications

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Shop Audi Genuine Parts
Graphic demonstrating what to do in case of a collision.

What to do in case of a collision:

  • Stop in a safe, well-lit area
  • Notify local police and ask for an ambulance (if necessary)
  • Have your driver's license, registration, and insurance information ready when police arrive
  • Write down names and phone numbers of all vehicle occupants, any witnesses, and, if possible, information on any injured parties
  • Use your smartphone's camera to help document the vehicles and collision scene
  • If necessary, contact Audi Roadside Assistance and have your vehicle towed to an Audi-authorized collision shop
  • Notify your insurance company
Find a repair shop

24-7 Audi Roadside Assistance

Both phone numbers are staffed
24 hours a day for your convenience.

00:00 | 00:00

Frequently asked questions

Can I choose my own repair facility?
• The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy.
• You may cancel or change insurance at any time. You don't have to wait until your policy is up for renewal.
• While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired, unless that right is limited by your insurance policy.
• Please have your insurance company contact Audi of America for details on the Audi Authorized Collision Repair Program.
• Insist that your insurer and repair facility agree to the use of Audi Genuine Parts and Audi approved repair procedures to make all repairs.
• By choosing an Audi Authorized Collision Repair Facility you help ensure that the correct parts and procedures are used to repair your Audi.

Contact your local Audi dealership for the nearest Audi Authorized Collision Repair Facility, or contact:

Audi Customer Experience Center:
1.800.822.AUDI (2834)

Audi Roadside Assistance:
1.866.478.3456 (for A8, R8, S8, TT, TTS and TT RS owners)

Both Roadside Assistance numbers are staffed 24 hours a day for your convenience.
Why should I request Audi Genuine Parts?
Audi Genuine Parts deliver the fit and performance of the original build because they’re produced according to strict Audi standards. They are designed by Audi engineers, tested to ensure intelligent performance, and backed by an Audi Limited Warranty. *

In addition, when you get your vehicle repaired at an Audi Authorized Collision Repair Facility, they use Audi Genuine Parts to restore your vehicle to factory specifications and help to maintain the performance of your vehicle. This may not be true at an independent shop.

Audi customer support

If you have any questions that require additional support, please contact us.