Audi 24-Hour Roadside Assistance

There when you need us.

Audi Roadside Assistance* is an important benefit provided without additional charge for 4 years to owners of new Audi vehicles and for 1 year to owners of CPO Audi vehicles, starting from date of purchase. Roadside Assistance* gives owners peace of mind and confidence on the road, knowing that we’re there 24/7 to provide help when customers find themselves in a roadside emergency situation. Most owners will never need Roadside Assistance Services, but if and when they do, help is just a phone call or push of the Online Roadside Assistance (ORA) button away!

A man opening the door of an Audi A5 Coupe.

Roadside Assistance Services

The Audi Roadside Assistance * program is one of the most comprehensive owner privileges, offering emergency roadside assistance and related services—24 hours a day, 7 days a week, 365 days a year. The program offers the following services:

  • Battery jump-start
  • Emergency extrication service
  • Emergency towing
  • Flat tire service
  • Fuel delivery service
  • Lock-out service
  • Trip interruption coverage
  • Collision protocol and locating an Audi Authorized Collision Repair Facility


An Audi employee using a computer.

Help us serve you better.

Please have the following information ready:

1. Your Vehicle Identification Number (VIN), located on your registration documents or in other locations within your vehicle (see below):
› Driver’s side dash panel
› State Registration Card
› Insurance Card
› Your Audi MMI® system: Car Function > Car Systems > Service (if equipped)

2. Year, model, color and license plate number of the vehicle.

3. The phone number from which you are calling, or a phone number where you can be reached.

4. Exact location of your vehicle (street address and nearest intersection).

5. Type of service required, or a brief description of the problem.

In the unlikely event that Audi Roadside Assistance* is unable to provide assistance in the geographical area where your vehicle is disabled, please follow the instructions outlined in “Arranging Your Own Assistance.”

Eligibility

  • New Vehicle Limited Warranty (NVLW) 24- Hour Roadside Assistance* coverage for 4 years/ unlimited mileage on All new Audi passenger vehicles sold or leased in the United States and Puerto Rico.
  • CPO coverage begins upon the expiration of the New Vehicle Limited Warranty (NVLW).CPO 24- Hour Roadside Assistance* coverage is for 1 year from reported CPO sale date with unlimited mileage.
  • Whether new or CPO, note that the Roadside Assistance* coverage is for the vehicle – not the owner or lessee. Therefore, family members or other drivers of the covered vehicle can utilize Roadside Assistance if necessary.
An Audi technician servicing a vehicle.

Core Audi Models

Learn more about Roadside Assistance coverage for core Audi models.*


View of the charging port on an Audi vehicle.

Audi Electric Vehicles

Learn more about Roadside Assistance coverage for electric vehicles.


Image of an Audi R8 and an Audi A8.

Audi A8 & R8 & TT

Learn more about Roadside Assistance coverage for Audi A8, R8 and TT models.

Customer support

Woman in an Audi interacting with the ORA Button

Online Roadside Assistance (ORA)

A person looking at the myAudi app on their tablet computer.

Audi Incident Assistance (AIA)

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Audi of America takes efforts to ensure the accuracy of information on the general vehicle information pages. Models are shown for illustration purposes only and may include features that are not available on the US model. As errors may occur or availability may change, please see dealer for complete details and current model specifications.

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