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Audi Financial Services support

Like many other organizations around the world, the VW Group has been closely monitoring the recently identified global vulnerability issue associated with Java. Cybersecurity for our customers, dealers and employees remains a top priority.

Given this, in an effort to mitigate possible concerns associated, we have been and will continue to implement additional layers of protection to applications that could be impacted by this vulnerability. As a result, Audi customers may experience temporary access or performance issues. In addition to applications we control, we are also working with any third party suppliers to assess their response.

We are seeing a higher than average call volume to the Customer Experience Center, and encourage customers to call only if absolutely necessary. We appreciate your patience as we work diligently to address this vulnerability as quickly as possible. Thank you.

By phone

(888) 237-2834
(888) AFS-AUDI
Monday – Friday, 10am – 8pm (ET)
Learn more

Payments

Audi Financial Services

P.O. Box 5215
Carol Stream, IL 60197-5215
Pay bill

Inquiries

Audi Financial Services
1401 Franklin Blvd
Libertyville, IL 60048

 

Lease-end information

Schedule an inspection

Contact AiM at (844) 889-8529

Monday – Friday, 8am – 5pm (ET)
Schedule online

Purchase your vehicle

Or call Audi Financial Services at (888) 237-2834, Monday - Friday, 8am-8pm (ET)
Contact your dealer

 

Roadside assistance*

For immediate assistance

For immediate assistance in the U.S. and Puerto Rico, 24 hours a day/7 days a week:

(800) 411-9988
*Roadside Assistance provided by a third party.
Request assistance

 

Audi connect® support

Dedicated support

(877) 505-2834
(877) 505-AUDI
Manage your account

SiriusXM Satellite Radio

(866) 635-2349

Audi USA customer support

If you are calling about a recall notification but no longer own the vehicle, please simply discard the notice. For answers to frequently asked questions, or to view video tutorials, please use the links below.

Phone

(800) 822-2834
(800) 822-AUDI
Monday – Friday, 9am – 7pm (ET)

e-tron®

If you have any questions regarding your e-tron®, please contact us at:

(844) 573-8766
Monday – Friday, 10am – 7pm (ET)

Online

Monday - Friday, 10am – 6pm (ET)
(For U.S. vehicle/market only)
Audi Chat
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For non U.S. vehicle information, please visit our international site.
TDI Diesel Emissions Modification Information: