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The information within the tutorials must be used in conjunction with the information in the Audi owner's manuals. Please refer to the owner's manual for all information and warnings. By using the site, you acknowledge that you are aware of the warnings and information that must be read within the owner's manual and will use this information to augment that material.

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FAQ

FAQs

The Wi-Fi Password to connect your devices can be found through the Multi Media Interface within your vehicle.  Your vehicle and its MMI System will determine where the Password is found. Passwords can be changed with an 8 character alphanumeric requirement. They are case sensitive. Please refer to the following chart for the steps for your vehicle.

Model Year Model Wi-Fi Instructions
2012 - 2016 A4, S4 Menu > Telephone > Settings > Connections > Network connections > Wireless settings
2012 - 2017 A5, S5, Q5, SQ5 Menu > Telephone > Settings > Connections > Network connections > Wireless settings
2012 - 2015 A6, S6, A7, S7, Q7 Menu > Telephone > Settings > Connections > Network connections > Wireless settings
2012 - 2018 A8, S8  Menu > Telephone > Settings > Connections > Network connections > Wireless settings
2013 - 2016 allroad Menu > Telephone > Settings > Connections > Network connections > Wireless settings
2015+  A3, S3, TT, Q3 Menu > Telephone > Setting > Network connections    (Wi-Fi) 
2016+  A6, S6, A7, S7 Menu > Telephone > Setting > Network connections    (Wi-Fi)
2017+  A4, S4, allroad, Q7 Menu > Telephone > Right Drawer > Wi-Fi options > network key
2018+ A5, S5, Q5, SQ5 Menu > Telephone > Right Drawer > Wi-Fi options > network key

Key User services give the ability for vehicle owners to view real time status updates on their vehicle, set alerts for speed limits and geo-fencing violations, as well as locking and unlocking the vehicle through their smart phone.  2017 Audi Q7, A4, allroad & 2018 A5 & Q5 vehicles with Audi connect© have the capabilities to access these services.  For security purposes registration is required.  The first step is to create a myAudi account through the www.audiusa.com/myaudi website.  Once logged in please select the “Audi connect© services” icon.  When the new page loads open the menu options in the upper left hand corner and select “Audi connect User management”.  Follow the instructions to create a Key User Agreement.  An Audi Dealership will now need to assist by verifying this Key User Agreement (only an Audi Dealership is capable of performing this verification). Once the Agreement has been verified scratch off the portion of the Key Tag provided to reveal the ten digit vehicle code. This code is entered into the vehicle along with your username (e-mail address). After successful entry of these login credentials you will become set as Key User in your vehicle and be able to use Key User services through your MMI Connect app and/or online myAudi account. 

Owners of 2017 Audi Q7, A4, allroad & 2018 A5 & Q5 vehicles with Audi connect© have the ability to activate Key User services.  This message indicates you have not been set as Key User in your vehicle.  Please follow the instructions for registering for Key User services to enable these features. 

Your myAudi PIN is used to link your vehicle with your myAudi account.  The PIN is found inside your online myAudi account or MMI Connect app. With successful entry of the myAudi PIN you will be able to use features like sending destinations to the vehicle and personalize certain myAudi services (if applicable).

Audi connect© is a subscription based services. If you experience an outage with your services first confirm that your subscription is up to date by logging into your account on www.myaudiconnect.com.  If assistance is required accessing this account you may reach our billing and subscription team at + 1 877 505 2834, prompt 1.  If you confirm the subscription is active but services are still not working there are several troubleshooting steps which may correct the issue and resume services. Please consult your owner’s manual for direction, or if further assistance is needed you may reach our Audi Customer Experience Center at + 1 800 822 2834. Assistance is available 24 hours a day, seven days a week. 

The SIM card slot in the glove box has been deactivated for the US Market. 

The ability to lock and unlock the vehicle through the MMI Connect app is a feature of Generation 2 Audi connect© called Key User services. This is available for 2017 Audi Q7, A4, allroad & 2018 A5 & Q5 vehicles with Audi connect©. 

These steps can be followed to enable your Wi-Fi so you can connect as you would to any hotspot. Select the Menu button, telephone, right control button, and then Wi-Fi settings. Make sure Wi-Fi is set to on. 

These steps can be followed to pair your cellular device with the Bluetooth. Make sure your vehicle is on and your cellular device is discoverable. Click Telephone, Connect Mobile Device, and then Find New Device. Select and confirm the desired cellular device from the list of displayed Bluetooth devices. The last step is to confirm the PIN on your mobile device.

Please refer to the link below for Audi connect© pricing. 

Technology

Audi connect®

Learn to configure Audi connect® and enjoy traffic updates, news, and Wi-Fi, as well as personal navigation settings shared across your car, computer, and smartphone.2Audi connect®
Always pay careful attention to the road, and do not drive while distracted. Audi connect® should only be used when it is safe and appropriate. Six-month trial subscription to Audi connect® included when equipped. Audi connect® services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information, see Terms of Service for information about how to disable and for other details.

MMI®

Get to know the MMI® controls and get a closer look at the system's infotainment, communication, and navigation features.

Vehicle Support

Vehicle exterior

Access easy-to-understand instructions for everything from refueling your diesel engine to operating your convertible roof.

Vehicle interior

Learn the nuances of your car's climate, audio, and convenience features.

Vehicle mechanics

Learn about Audi assist technologies that can aid your nighttime visibility, help out in parking maneuvers, and even start your engine.

Finance

Financing

Estimate monthly payments, secure credit pre-approval, and choose purchasing and protection plans that fit your budget through Audi Financial Services.

Leasing

Take a tour of the process and learn about the alternatives to make sure leasing is the right decision for you.

Account management

Discover the most expedient way to pay your bill, access your Audi Financial Services account, and get a quote for the final payment on your car.

Service

Maintenance

Educate yourself about scheduled maintenance and the vital services that help prolong your vehicle's life.

Collision repair

Don’t risk the integrity of your Audi by entrusting collision repairs to just any shop. Instead, look to authorized facilities that are staffed with trained technicians and stocked with genuine Audi parts.

Vehicle and owner assistance

With the benefits of Audi Roadside Assistance3Roadside assistance
Roadside Assistance provided by a third party.
, you can rest easy knowing that Audi has you covered in emergencies.

contact

Contact usIn observance of the Thanksgiving holiday, The Audi Customer Experience Center will be closed from 6pm ET November 22nd through 9am ET November 24th. All Incoming phone and chat lines will be closed during this time. Roadside Assistance remains open and is available by calling 1-800-411-9988.

Phone

(800) 822-2834
(800) 822-AUDI
Monday-Friday, 8am – 10pm (EST)
Saturday, 10am – 7pm (EST)

Email

Online

Monday-Friday, 8am – 10pm (EST)
Saturday-Sunday, 10am – 7pm (EST)

(For U.S. vehicle/market only) 

AudiChat

¹The information within the Tutorials must be used in conjunction with the information in the Audi Owner's Manuals. Please refer to the Owner's manual for all information and warnings. By using the site, you acknowledge that you are aware of the warnings and information that must be read within the Owner's Manual and will use this information to augment that material.

²Always pay careful attention to the road, and do not drive while distracted. The features and technologies discussed above are optional, may require an additional subscription with separate terms and conditions, and should be used only when it is safe and appropriate. The Wi-Fi hotspot feature is intended for passenger use only.

³Roadside Assistance provided by a third party.