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The information within the tutorials must be used in conjunction with the information in the Audi owner's manuals. Please refer to the owner's manual for all information and warnings. By using the site, you acknowledge that you are aware of the warnings and information that must be read within the owner's manual and will use this information to augment that material.
The Wi-Fi Password to connect your devices can be found through the Multi Media Interface within your vehicle. Your vehicle and its MMI System will determine where the Password is found. Passwords can be changed with an 8 character alphanumeric requirement. They are case sensitive. Please refer to the following chart for the steps for your vehicle.
|Model Year||Model||Wi-Fi Instructions|
|2012 - 2016||A4, S4||Menu > Telephone > Settings > Connections > Network connections > Wireless settings|
|2012 - 2017||A5, S5, Q5, SQ5||Menu > Telephone > Settings > Connections > Network connections > Wireless settings|
|2012 - 2015||A6, S6, A7, S7, Q7||Menu > Telephone > Settings > Connections > Network connections > Wireless settings|
|2012 - 2018||A8, S8||Menu > Telephone > Settings > Connections > Network connections > Wireless settings|
|2013 - 2016||allroad||Menu > Telephone > Settings > Connections > Network connections > Wireless settings|
|2015+||A3, S3, TT, Q3||Menu > Telephone > Setting > Network connections (Wi-Fi)|
|2016+||A6, S6, A7, S7||Menu > Telephone > Setting > Network connections (Wi-Fi)|
|2017+||A4, S4, allroad, Q7||Menu > Telephone > Right Drawer > Wi-Fi options > network key|
|2018+||A5, S5, Q5, SQ5||Menu > Telephone > Right Drawer > Wi-Fi options > network key|
Please click the link below to search by VIN for all open recalls/campaigns.
Key User services give the ability for Audi Gen2 vehicle owners to view real time status updates on their vehicle, set alerts for speed limits and geo-fencing violations, as well as locking and unlocking the vehicle through their smart phone. For security purposes registration is required. The first step is to create a myAudi account through the www.audiusa.com/myaudi website. Once logged in please select the “Audi connect services” icon. When the new page loads open the menu options in the upper left hand corner and select “Audi connect User management”. Follow the instructions to create a Key User Agreement. An Audi Dealership will now need to assist by verifying this Key User Agreement (only an Audi Dealership is capable of performing this verification). Once the Agreement has been verified scratch off the portion of the Key Tag provided to reveal the ten digit vehicle code. This code is entered into the vehicle along with your username (e-mail address). After successful entry of these login credentials you will become set as Key User in your vehicle and be able to use Key User services through your MMI Connect app and/or online myAudi account.
Please click the link below for answers to all your service questions.
Audi connect is a subscription based services. If you experience an outage with your services first confirm that your subscription is up to date by logging into your account on www.myaudiconnect.com. If assistance is required accessing this account you may reach our billing and subscription team at + 1 877 505 2834. If you confirm the subscription is active but services are still not working there are several troubleshooting steps which may correct the issue and resume services. Please consult your owner’s manual for direction, or if further assistance is needed you may reach our Audi Customer Experience Center at + 1 800 822 2834.
Please click below to learn more information about Audi CARE.
Please click below to learn more information about which MulitMedia Interface your vehicle has.
The ability to lock and unlock the vehicle through the MMI Connect app is a feature of Generation 2, and subsequent iterations, Audi connect© called Key User services. This is available for:
- 2017+ Audi Q7, A4, allroad
- 2018+ A5 & Q5
- 2019+ A6, A7, A8, Q8, & e-tron quattro vehicles with Audi connect©.
These steps can be followed to enable your Wi-Fi so you can connect as you would to any hotspot:
Select the Menu button, telephone, right control button, and then Wi-Fi settings. Make sure Wi-Fi is set to on
Please visit click below for information about Audi connect.
Learn to configure Audi connect® and enjoy traffic updates, news, and Wi-Fi, as well as personal navigation settings shared across your car, computer, and smartphone.2Audi connect®
Always pay careful attention to the road, and do not drive while distracted. Audi connect® should only be used when it is safe and appropriate. Six-month trial subscription to Audi connect® included when equipped. Audi connect® services and features are optional, provided with the support of authorized affiliated and third-party service providers, and may require additional subscriptions with separate terms and conditions. Available on select models. Certain services collect location information, see Terms of Service for information about how to disable and for other details.
Get to know the MMI® controls and get a closer look at the system's infotainment, communication, and navigation features.
Apple Carplay & Android Auto
Learn more about how to properly engage Apple CarPlay and Android Auto in your Audi to ensure seamless connection without any interruption.
Access easy-to-understand instructions for everything from refueling your diesel engine to operating your convertible roof.
Learn the nuances of your car's climate, audio, and convenience features.
Learn about Audi assist technologies that can aid your nighttime visibility, help out in parking maneuvers, and even start your engine.
Estimate monthly payments, secure credit pre-approval, and choose purchasing and protection plans that fit your budget through Audi Financial Services.
Take a tour of the process and learn about the alternatives to make sure leasing is the right decision for you.
Discover the most expedient way to pay your bill, access your Audi Financial Services account, and get a quote for the final payment on your car.
Educate yourself about scheduled maintenance and the vital services that help prolong your vehicle's life.
Don’t risk the integrity of your Audi by entrusting collision repairs to just any shop. Instead, look to authorized facilities that are staffed with trained technicians and stocked with genuine Audi parts.
Vehicle and owner assistance
With the benefits of Audi Roadside Assistance3Roadside assistance
Roadside Assistance provided by a third party., you can rest easy knowing that Audi has you covered in emergencies.
Monday – Friday, 9am – 7pm (ET)
If you have any questions regarding your e-tron, please contact us at:
Monday – Friday, 10am – 7pm (ET)
Monday – Friday, 10am – 6pm (ET)
(For U.S. vehicle/market only)
Like many other organizations around the world, the VW Group has been closely monitoring the recently identified global vulnerability issue associated with Java. Cybersecurity for our customers, dealers and employees remains a top priority.
Given this, in an effort to mitigate possible concerns associated, we have been and will continue to implement additional layers of protection to applications that could be impacted by this vulnerability. As a result, Audi customers may experience temporary access or performance issues. In addition to applications we control, we are also working with any third party suppliers to assess their response.
We are seeing a higher than average call volume to the Customer Experience Center, and encourage customers to call only if absolutely necessary. We appreciate your patience as we work diligently to address this vulnerability as quickly as possible. Thank you.
¹The information within the Tutorials must be used in conjunction with the information in the Audi Owner's Manuals. Please refer to the Owner's manual for all information and warnings. By using the site, you acknowledge that you are aware of the warnings and information that must be read within the Owner's Manual and will use this information to augment that material.
²Always pay careful attention to the road, and do not drive while distracted. The features and technologies discussed above are optional, may require an additional subscription with separate terms and conditions, and should be used only when it is safe and appropriate. The Wi-Fi hotspot feature is intended for passenger use only.
³Roadside Assistance provided by a third party.