Quick Links

Audi Financial Services support

By phone

(888) 237-2834
(888) AFS-AUDI
Monday – Friday, 8am – 9pm (ET)

Lease-end inquiries
(866) 277-8191
Monday – Friday, 9am – 8pm (ET)

Payments

Audi Financial Services

P.O. Box 5215
Carol Stream, IL 60197-5215

Inquiries

Audi Financial Services
P.O. Box 3
Hillsboro, OR 97123-0003

Lease-end information

Schedule an inspection

Contact AiM at (844) 889-8529

Monday – Friday, 8am – 5pm (ET)
Saturday, 8am – 4pm (ET)

Purchase your vehicle

Or call Audi Financial Services Lease-End Services at (866) 277-8191, Monday – Friday, 9am – 8pm (ET)

Roadside assistance*

For immediate assistance

For immediate assistance in the U.S. and Puerto Rico, 24 hours a day/7 days a week:

(800) 411-9988

*Roadside Assistance provided by a third party.

Audi connect® support

Dedicated support

(877) 505-2834, option 1
(877) 505-AUDI, option 1

SiriusXM Satellite Radio

(866) 635-2349

Silvercar support

Silvercar Customer Support can be reached 24 hours a day via live chat, our online Help Center or by emailing support@silvercar.com.

We also communicate via text through the Silvercar app, and will text you instructions prior to your arrival. Open your app to find pick-up instructions and for assistance upon your arrival.

If you are ever in an accident and require medical attention, please dial 911 first.

customersupport

Audi USA customer support

For answers to frequently asked questions, or to view video tutorials, please use the links below.

Phone

(800) 822-2834
(800) 822-AUDI
Monday – Friday, 8am – 9pm (ET)
Saturday, 10am – 7pm (ET)

If you are calling about a recall notification but no longer own the vehicle, please simply discard the notice.  

Online

Monday - Friday, 10am – 6pm (ET)
Saturday, 10am – 4pm (ET)

(For U.S. vehicle/market only) 

AudiChat

For non U.S. vehicle information, please visit our international site. 

TDI Diesel Emissions Modification Information:

For information on the 2.0L or 3.0L TDI diesel settlement, please click here.

Or to look up the status of a vehicle's Emissions Modification and Extended Emissions Warranty go to AudiDieselLookup.com.