Peace of mind comes with optional coverage

Audi Pure Protection helps you take care of your new Audi for years to come. Drive confident knowing that your vehicle is covered with a comprehensive suite of protection products.

Service Plans

  • View all
  • Vehicle Service Protection
  • Term Protection
  • Certified Pre-Owned Service Protection
Vehicle Service Protection
Term Protection
Certified Pre-Owned Service Protection

Vehicle Service Protection

Protection, personalized for you.

Audi Vehicle Service Protection delivers benefits beyond your factory warranty program, with coverage options for mechanical repairs that include parts and labor up to 10 years or 120,000 miles1
Vehicle Service Protection coverage runs concurrently with any applicable manufacturer’s warranties.


Your participating Dealer will guide you through our three available Vehicle Service Protection plans2
Please consult your Agreement for all available Vehicle Service Protection plans.
 and deductible options to help you determine which level best suits your vehicle and personal needs.

Additional benefits:

  • You’ll receive genuine Audi parts3
    Any necessary replacement parts will be replaced using new or remanufactured original equipment manufacturer (OEM) parts, OEM-approved parts, or like kind and quality parts.
    and service for your vehicle.
  • Nationwide service available at all participating Audi Dealers or other authorized service provider
  • 24-hour emergency roadside assistance with enhanced roadside benefits, including battery service, flat tire assistance, fuel4
    Due to a covered Mechanical Breakdown, up to three (3) gallons of fuel delivered up to three (3) times per calendar year at no additional cost.
    or fluid delivery,5
    An emergency supply of oil, fluid and water will be delivered if the Member is in immediate need. Payment for these fluids is the named Member’s responsibility, due upon delivery.
    and lock-out assistance up to $100 per occurrence
  • Towing reimbursement of up to $100 to your Audi Dealer or authorized service provider6
    Due to a covered Mechanical Breakdown.
  • Rental car reimbursement up to $35 per day for up to 10 days if required6
    Due to a covered Mechanical Breakdown.
  • Trip interruption coverage up to $200 per day for a maximum of five (5) days if required for a total benefit of $1,000 per occurrence6
    Due to a covered Mechanical Breakdown.
  • Deductible options of $0, $100 disappearing,7
    $100 disappearing deductible will be waived if repairs are made at the selling dealership.
    and $250 per visit
  • Transferable for a $50 fee if you sell your vehicle to, or your lease is assumed by, a private party
  • Cancelable at any time; after 30 days, pro rata refund will be provided and $50 fee will apply8
    Please consult your Agreement for complete list of covered components.

 

Mechanical breakdowns covered by your vehicles’ Manufacturer’s warranty:

  • Mechanical breakdowns caused by accident, collision, vandalism, or weather related conditions
  • Mechanical breakdowns caused by lack of maintenance or pre-existing conditions
  • Mechanical breakdowns covered by your vehicles' Manufacture's warranty

 

Contact your participating dealer to request additional information about the Audi Pure Protection Program.

Term Protection

Don't get worn down by everyday wear. 

Audi Term Protection covers parts and labor for wearable components for up to four years or 60,000 miles, with no deductible the entire time.9
Term Protection coverage runs concurrently with any applicable manufacturer’s warranties.
This way, when covered parts such as brake pads, belts and windshield wiper blades wear out, we’ll replace them at no additional cost to you.10
Due to a covered mechanical breakdown. Please consult your Agreement for complete terms and conditions.

Term Protection benefits:

  • Rental car reimbursement up to $35 per day for up to 10 days if required10
    Due to a covered mechanical breakdown. Please consult your Agreement for complete terms and conditions.
  • Trip interruption coverage up to $200 per day for up to five (5) days if required10
    Due to a covered mechanical breakdown. Please consult your Agreement for complete terms and conditions.
  • Transferable for a $50 fee if you sell your vehicle to, or your lease is assumed by, a private party
  • Cancelable at any time; after 30 days, pro rata refund will be provided and $50 fee will apply11
    Please consult your Agreement for complete cancelation rules, including state-specific cancelation rules.

 

Covered Components:8
Please consult your Agreement for complete list of covered components.

  • Brake pads - Covers one (1) replacement set of front and rear pads
  • Battery - Covers one (1) replacement battery
  • Belts and hoses - Covers replacement of most major engine belts and hoses
  • Windshield wiper blades - Covers one (1) replacement set of wiper blades and/or inserts
  • Wheel alignment - Covers one (1) wheel alignment
  • Diagnostics and fluid replacement - Included in conjunction with all covered repairs
  • Mechanical breakdown coverage - Exclusionary mechanical breakdown coverage includes all mechanical and electrical parts, unless specifically listed as not covered in the Exclusions section of the Agreement

 

Additional benefit:

  • No deductible

 

Exclusions:

  • Mechanical breakdowns covered by your vehicle’s manufacturer’s warranty
  • Mechanical breakdowns caused by accident, collision, vandalism, or weather related conditions
  • Mechanical breakdowns caused by lack of maintenance or pre-existing conditions
  • Carbon/ceramic brake pads

 

Platinum Plus coverage plan includes all coverages listed under the Platinum coverage plan, and adds coverage for one (1) replacement set of front and rear brake rotors.

Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Certified Pre-Owned Service Protection

Options, tailored for you. 

Every Audi Certified Pre-Owned (CPO) vehicle has passed a 300+ point dealer inspection process and comes with a manufacturer CPO warranty. However, if you plan on keeping yours for years to come, our optional CPO Vehicle Service Protection Plan provides coverage for mechanical repairs10
Due to a covered mechanical breakdown. Please consult your Agreement for complete terms and conditions.
 up to eight years or 120,000 miles.12
Certified Pre-Owned (CPO) Vehicle Service Protection coverage runs concurrently with any applicable manufacturer’s warranties.
In addition, you’ll also receive emergency roadside assistance, towing, rental car reimbursement and trip interruption coverage. Deductible of $85 applies per visit.

Three CPO plans13
Please consult your Agreement for all available Certified Pre-Owned (CPO) Vehicle Service Protection plans.
are offered to meet your individual needs. Choose the coverage that best fits your lifestyle and driving needs. Talk to your Audi Dealer today to discuss options to keep you moving forward. 

Additional benefits:

  • You’ll receive genuine Audi parts3
    Any necessary replacement parts will be replaced using new or remanufactured original equipment manufacturer (OEM) parts, OEM-approved parts, or like kind and quality parts.
    and service for your vehicle.
  • Nationwide service available at all participating Audi Dealers or other authorized service provider
  • 24-hour emergency roadside assistance with enhanced roadside benefits, including battery service, flat tire assistance, fuel4
    Due to a covered Mechanical Breakdown, up to three (3) gallons of fuel delivered up to three (3) times per calendar year at no additional cost.
    or fluid delivery,5
    An emergency supply of oil, fluid and water will be delivered if the Member is in immediate need. Payment for these fluids is the named Member’s responsibility, due upon delivery.
    and lock-out assistance up to $100 per occurrence
  • Towing reimbursement of up to $100 to your Audi Dealer or authorized service provider6
    Due to a covered Mechanical Breakdown.
  • Rental car reimbursement up to $35 per day for up to 10 days if required6
    Due to a covered Mechanical Breakdown.
  • Trip interruption coverage up to $200 per day for a maximum of five (5) days if required for a total benefit of $1,000 per occurrence6
    Due to a covered Mechanical Breakdown.
  • Transferable for $50 fee if you sell your vehicles , or your lease is assumed by, a private party
  • Cancelable at any time; after 30 days, pro rated refund will be provided and $50 fee will apply11
    Please consult your Agreement for complete cancelation rules, including state-specific cancelation rules.

 

Exclusions:

  • Mechanical breakdowns covered by your vehicle’s manufacturer’s warranty
  • Mechanical breakdowns caused by accident, collision, vandalism, or weather related conditions
  • Mechanical breakdowns caused by lack of maintenance or pre-existing conditions

 

Contact your participating dealer to request additional information about the Audi Pure Protection Program. 

Damage & Wear

  • View all
  • Lease-End Protection
  • Multi-Coverage Protection
  • Tire & Wheel Protection
Lease-End Protection
Multi-Coverage Protection
Tire & Wheel Protection

Lease-End Protection

End your lease on the highest of notes.

Audi Lease-End Protection14
Lease-End Protection is only available if you lease your vehicle through VW Credit Leasing Ltd.
covers up to $10,000 of excess wear-and-tear charges for interior stains, tire wear, chips, dents and dings, and more at the end of your lease. This way, you can enjoy your leased Audi and end your lease on the highest of notes.

Lease-End Protection benefits:

  • Waives covered excess wear and use charges up to $10,000
  • Waives excess mileage charges for up to 500 excess miles
  • Covers charges for missing parts up to $150 in total
  • Transferable for a $50 fee if another private party assumes your lease agreement
  • Cancelable at any time; after 30 days, pro rata refund will be provided and $50 fee will apply15
    Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules.
  • No deductible

 

Covers excess wear and use charges for items such as:

  • Paint wear and exterior surface dents, scratches, chips, pits or cracks, and discoloration
  • Interior upholstery surface rips, tears, stains, burns, and spotting
  • Front and rear windshield and side glass chips
  • Carpet rips, tears, stains, and spotting
  • Side and rear view mirrors (glass, surface, and mechanical/electrical)
  • Front and rear door, hatch, and tailgate rubber seals
  • Head lamps, tail lamps, and light bulbs
  • Bumpers, bumper covers, step bumpers, and surrounding bumper trim
  • Convertible tops, including trim and moldings
  • Audio equipment, speakers, and systems
  • Badges and body insignia
  • Tire wear

 

Exclusions:

  • Any itemized excess wear and tear charge that exceeds $1000
  • Repairs performed prior to lease agreement termination
  • Charges for alterations or modifications to the vehicle
  • If vehicle is used for competitive driving, racing, or a prohibited commercial purpose
  • Any charges caused by Customer’s wrongful or intentional acts

 

Lease-End Protection is not available in New York.

Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Muti-Coverage Protection

Peace of mind comes standard with optional coverage. 

Multi Coverage Protection features a selected suite of optional protection products that help preserve your vehicle’s appearance and performance, while helping to minimize your worry and out-of-pocket costs on covered repairs. Multi-Coverage Protection may include the following coverages.

1.  Tire & Wheel Protection with Optional Cosmetic Coverage

If your tires or wheels are ever structurally damaged due to road hazards such as metal, nails, glass, debris, or potholes, Tire & Wheel Protection will cover their replacement for up to seven years. Optional Cosmetic Coverage offers you the additional coverage of cosmetic repair, so your new vehicle can continue to look its best for years to come.

2.  Dent Protection

Dent Protection will cover the costs associated with repairing door dings and minor dents utilizing a paintless dent repair process.  This process removes door dings and minor dents without harming your vehicle’s factory finish or requiring new coats of paint.

3.  Windshield Protection

If minor chips and cracks left by rocks and road debris are left unfixed on your front windshield, this minor damage can grow to undermine the structural integrity of your entire windshield. If you need to repair such minor chips and cracks, the advantage of having Windshield Protection is clear to see.

4.  Key Protection

If your Audi key is lost, stolen, damaged, or locked inside your vehicle, Key Protection has you covered.

 

Tire & Wheel Protection with Optional Cosmetic Coverage is available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option or as a standalone product. 

Key Protection is available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option or as a stand-alone product. Key Protection may not be available in all states. Please see your Dealer for more information.

Dent Protection and Windshield Protection are available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option. Windshield Protection is not available in Florida.

Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Tire & Wheel Protection with Optional Cosmeetic Coverage

Perpetuate your forward motion.

If your tires or wheels are ever structurally damaged due to road hazards such as metal, nails, glass, debris, or potholes, Tire & Wheel Protection will cover their replacement for up to seven years. Optional Cosmetic Coverage offers you the additional coverage of cosmetic repair, so your new vehicle can continue to look its best for years to come.

Tire & Wheel Protection benefits (National):

  • Covers replacement of a tire if structurally damaged due to a covered road hazard. Replacement of a wheel if road hazard damage prevents the wheel from sealing to the tire or maintaining the tire manufacturer’s air pressure specifications.
  • A $50 deductible will be applied per replacement claim, regardless of how many tires and/or wheels are being replaced at that time
  • Covers approved costs associated with the replacement of tires and/or wheels, mounting, balancing, valve stems, and taxes16
    Tires and wheels will be replaced using original equipment manufacturer (OEM) or OEM-approved parts.
  • Covers replacement of OEM or aftermarket tires and wheels during your agreement term, if they meet the manufacturer’s size specifications
  • Reimbursement of towing expenses necessitated by  covered road hazard damage up to $100 per occurrence
  • Cancelable at any time; after 30 days, pro rata refund will be provided and $50 fee will apply11
    Please consult your Agreement for complete cancelation rules, including state-specific cancelation rules.

 

Optional Cosmetic Coverage:

  • Covers cosmetic wheel repair for damage such as nicks and scrapes
  • Limited to sanding, painting, or refinishing the wheel without the need to apply additional material or bend/straighten the wheel
  • Includes a total of (8) individual wheel repairs during the Agreement term.
  • No deductible for cosmetic repairs

 

Additional benefit:

  • No mileage limitations

 

Exclusions:

  • Damage to tires with less than 3/32” tread depth at the lowest point on the tire at the time of damage
  • Cosmetic damage to tires
  • Cosmetic damage to chrome wheels and/or chrome-clad wheels even if Optional Cosmetic Coverage is purchased
  • Damage caused by vandalism
  • Repairs or replacements made without prior authorization
  • Damage caused by road conditions (such as uneven lanes or metal plates) found in constructions zones or construction sites
  • Failures from normal wear and tear, improper wear, or dry rot

 

Tire & Wheel Protection with Optional Cosmetic Coverage is available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option or as a stand-alone product. Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Loss & Theft

  • View all
  • Guaranteed Asset Protection
  • Theft Protection
  • Key Protection
Guaranteed Asset Protection
Theft Protection
Key Protection

Guaranteed Asset Protection (GAP)

Your best bet for a worst-case scenario.

A financial gap occurs when the amount your insurer pays falls short of your finance agreement balance. If your Audi is ever declared a total loss due to an accident, theft, or natural disaster, your gap and your primary insurance deductible can easily add to up to thousands of dollars.

Guaranteed Asset Protection (GAP) waives the difference between your primary insurance settlement and the outstanding balance on your vehicle’s financing in the event the vehicle is deemed a total loss, subject to terms and conditions of the program. It’s your best bet for added protection in a worst-case scenario.

GAP benefits:

Audi’s GAP protects you with these value-added benefits17
Please consult your GAP Addendum for details. Programs vary by Dealer/lender/state. Maximum eligibility limits and certain exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement.
:

  • Waives up to $50,000 for covered loss.
  • Includes coverage for your primary insurance deductible up to $1,00018
    Deductible coverage not available in all states.
  • Transferable for a $50 fee if another private party assumes your finance agreement
  • Cancelable at any time; after 30 days, pro rata refund will be provided and $50 fee will apply19
    Please consult your GAP Addendum for complete cancelation rules, including state-specific cancelation rules.

 

Exclusions:

All states except NY:

  • Any amounts or terms exceeding the program maximums
  • The following deductions made by the primary insurer: prior damage, missing items, excess towing, customer equipment and storage
  • Total losses resulting from dishonest fraudulent or illegal acts (such as DUI)
  • Vehicles used for competitive racing or a prohibited commercial purpose

 

NY:

  • Any loss arising from fraud, material misrepresentation of fact, or falsification of documents by the customer or by the assignee/lender
  • Any losses that occur outside of the United States, its territories, or Canada
  • If the Covered Vehicle is used for commercial purposes
  • Deductible coverage not available in New York

 

GAP Plus coverage offers a $1,000 credit available at the selling Dealer to be applied exclusively towards the purchase of a replacement vehicle.20
GAP Plus is not available in all states. You must receive a GAP waiver benefit to be eligible for the $1,000 credit at the selling Dealer.

GAP and GAP Plus are not available for purchase on a leased vehicle. Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Theft Protection

Just like your Audi, this one's a keeper.

Audi Pure Protection Theft Protection provides you a theft-deterrent and identification product that helps minimize your losses in the event your vehicle is stolen. 

Theft Protection benefits:

  • Theft Protection Product: distinctive theft-warning window decals used to deter theft and vehicle marked with traceable identification codes used to help identify the owner of a recovered vehicle
  • Up to $5,000 benefit if the theft-protection product fails to prevent the theft of the vehicle, and the vehicle is declared a total loss because either the vehicle is not recovered or it is recovered but damaged beyond reasonable repair (coverage and availability may vary by state)
  • Coverage for six (6) years
  • Transferable for a $50 fee if you sell, or your lease is assumed by, your vehicle to a private party

The theft-protection product is permanently installed on the covered vehicle and is therefore noncancelable unless otherwise required by applicable law21
Please consult the applicable Theft Protection Program agreement for complete cancelation rules, including state-specific cancelation rules.

Exclusions:

All states except NY

  • Vehicles stolen outside the United States, its territories, or Canada
  • Vehicles stolen when unlocked or with the keys inside
  • Vehicles stolen by family members or other people with access to the vehicle keys

 

NY

  • Vehicles stolen outside the United States, its territories, or Canada
  • Theft occurring prior to the Certificate purchase date
  • Theft resulting directly or indirectly from any dishonest, fraudulent, or criminal act

 

Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Key Protection

Rarely lose a beat if you lose your keys. 

Your Audi key is highly sophisticated and contains advanced technology. Unfortunately, it can cost hundreds of dollars to replace a lost or damaged set and have them reprogrammed for your vehicle. That’s why we offer Key Protection. If your Audi key is lost, stolen, damaged, or locked inside your vehicle, Audi Key Protection has you covered. And since your house key is on the same key ring, we’ll also send a locksmith to help let you in your house.

Key Protection benefits:

  • Reimbursement for one (1) replacement key/remote if the covered vehicle key/remote is lost, damaged, or stolen, up to $800 per occurrence
  • Lock-out assistance to unlock the covered vehicle if your vehicle keys are lost, damaged, or stolen, up to $100 per occurrence
  • Transferable for a $50 fee if you sell your vehicle to a private party
  • Cancelable at any time; after 30 days, pro rata refund will be provided and $50 fee will apply11
    Please consult your Agreement for complete cancelation rules, including state-specific cancelation rules.

 

Service beyond your car:

  • If the covered vehicle key/remote is misplaced or locked in the covered vehicle, or if the covered vehicle key/remote or transponder will not work, towing assistance will be provided to the nearest registered service facility, up to $100 per occurrence
  • Taxi/rental vehicle/public transportation reimbursement, up to $75 per occurrence
  • Home Lock-Out Assistance benefit includes22
    Home Lock-out Assistance may not be available in all states.
    :
  • Locksmith services up to $100 per occurrence
  • Coverage for up to three (3) replacement house keys during the membership term, up to $75 per replacement key
  • Reimbursement for replacement of non-programmable keys that are lost or damaged in addition to the covered vehicle key/remote, such as RV/Travel Trailer keys and office keys, up to $250 per replacement
  • Emergency message relay assistance for up to three (3) emergency contactss

 

Additional benefit:

  • No mileage limitations

 

Exclusions:

  • Replacement keys, if you did not receive two (2) master keys at the time of purchase/lease of the vehicle
  • Replacement keys, if the damaged keys are covered by the manufacturer’s repairer’s or suppliers warranty or recall
  • Any replacement keys made without prior authorization

 

Key Protection may not be available in all states. Please see your Dealer for more information. Contact your participating Dealer to request additional information about the Audi Pure Protection Program.

Insurance

  • Audi Prestige Insurance

Audi Prestige Insurance

Custom auto and home insurance for Audi owners.

When you insure your Audi through Liberty Mutual Insurance, you could receive a discount on quality coverage tailored to you and your Audi. Call 1-888-765-5644 to learn more. 

Contact us

By phone

(888) 237-2834
(888) AFS-AUDI
Monday-Friday, 8 a.m. to 10 p.m., ET

Lease-end inquiries
(866) 277-8191
Monday-Friday, 9 a.m. to 8 p.m.

 

Payments

Audi Financial Services
P.O. Box 5215
Carol Stream, IL 60197-5215

Inquiries

Audi Financial Services
P.O. Box 3
Hillsboro, OR 97123-0003