In the event roadside assistance is needed, one or more of the following can be provided to you:Emergency extrication service:
› Audi Roadside Assistance will cover the cost of extricating your vehicle from a ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly travelled road that can be serviced with standard automobile servicing equipment.Emergency towing¹:
› Complimentary towing will be provided to the nearest authorized Audi dealership or authorized Audi service facility. Electric vehicles will be towed to the nearest e-tron or hybrid-certified dealer as applicable.Flat tire service²:
› If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If you don’t have a properly inflated spare tire, or if the spare is not safely operable, towing service will be provided per the previously mentioned towing parameters.Lock-out service³:
› An Audi service operator may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. Registration papers and personal photo identification may be requested at the scene.
› If you have lost your keys, contact your authorized Audi dealer immediately for further assistance.Out-of-charge service⁴:
› In cases where no mechanical problem is present and the vehicle is out of charge, the following charging process is applied:
› If the vehicle is 10 miles or less from the nearest charging station, a service operator with a mobile vehicle charger may be dispatched to your location to charge the vehicle with up to 10 miles of range to reach the nearest charging station.
› If the nearest charging station is more than 10 miles away or a service operator with a mobile charger is not readily available, you can elect to have your electric vehicle towed to the closest authorized Audi dealership to utilize its public charging station.
› If you would like to be towed to another destination (e.g., work, home, hotel) that is less than 100 miles from the point of disablement, you can elect to be towed there.
› You are responsible for the cost of any mileage over 100 miles at the predetermined mileage rate.   ¹ For security reasons, towing service will not be provided to an unattended vehicle—a licensed driver must accompany the vehicle at the time of service.

² Mounting or dismounting special traction devices such as chains, or repairing a flat tire, are not covered under this program. For vehicles with a tire inflator kit (TIK), you have the option to receive a tow service, or assistance with use of the TIK with a follow-up tow if the TIK doesn’t work.

³ Audi owner is solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership. The cost for parts and/or labor to produce replacement keys is not included in this service.

⁴ Out-of-charge service is limited to 10 times a year.

In the event service cannot be dispatched to your location or you are located on a state-restricted roadway, you may be reimbursed for your out-of-pocket expenses up to a maximum of $200 for each disablement.¹ To arrange your own assistance:
1. Obtain an authorization number by calling 1.800.411.9988
2. Contact a local roadside or towing service.
3. Pay the local service provider or facility for services rendered and obtain an itemized receipt indicating the amount paid, the date, VIN and the name of the service provider. For tows, include a copy of the Associated Repair Order from the Audi dealership.
4. Submit the original receipt for services provided, and your authorization number, within 30 days of disablement. Reimbursement instructions:
› For detailed information and instructions for reimbursement consideration, please call the Audi Roadside Assistance Center at 1.800.411.9988 within 24 hours of disablement.       ¹ Always refer to your Owner’s Manual for proper towing instructions and requirements.

What's covered:
› Towing to the nearest Audi dealer or authorized Audi service facility. In the event of a collision, towing directly to an Audi Authorized Collision Repair Facility or ASF® Repair Facility.
› Roadside service (labor performed at disablement site), which includes: assistance with your tire inflator kit (TIK), changing flat tire with spare, lock-out service and extrication.
› Out-of-charge service. What's not covered:
Unless otherwise specified, the Audi Roadside Assistance program does not include coverage for: › The cost of transporting a vehicle from Puerto Rico, Hawaii or Alaska to the U.S. mainland.
› Towing a vehicle from an authorized Audi dealer/facility capable of providing the necessary repairs during the facility’s normal hours of operation to another Audi dealer/facility.
› The cost of any parts, labor, supplies or materials.
› Service to unattended vehicles. (A licensed driver must be present when service is being provided.)
› Fines or impound towing charges due to a violation of local laws.
› Towing other than by a licensed service operator, including a private citizen’s assistance.
› Services outside the 50 United States and Puerto Rico.
› Shoveling snow to free or access a snowbound vehicle.
› Installation of snow tires, tire chains, etc.
› Transporting you to your disabled vehicle or to your home after the service has been rendered, or transporting your vehicle back to you following repairs.
› Service to any vehicle willfully driven into non-regularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots, or any other area that is inaccessible or hazardous for the service operator’s vehicle to reach.
› Towing and road services applicable to insurance claims such as vandalism, fire or flooding.
› Replacement of wheel lock key due to loss or damage.
› Towing and road services applicable to lost or broken keys.
› More than one service call per disablement.

Trip interruption benefits and information:If your electric vehicle is disabled because of a mechanical breakdown over 100 miles from your residential address (and the repair is covered under your Audi New Vehicle LimitedWarranty¹ ), you may be reimbursed for trip interruption expenses up to $1,000, including all taxes and surcharges², per disablement/incident if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:› Lodging – up to $200 per day
› Meals – up to $200 per day
› Alternate transportation – up to $200 per dayTrip interruption reimbursement instructions:1. Contact the Audi Roadside Assistance Center at 1.800.411.9988 to obtain an authorization number, information and instructions for reimbursement consideration within 24 hours of disablement.2. Save itemized expense receipts, such as for lodging, meals and car rental.3. Save vehicle repair invoices/repair orders.  ¹ See dealer or owner’s literature for limited warranty details.

² Pre-authorization for trip interruption reimbursement by Audi 24-Hour Roadside Assistance is required.

Limitation of liability:
› Audi and/or Audi Roadside Assistance does not assume liability for any loss or damage resulting from the rendering of services. All claim inquiries for damage¹ resulting from roadside assistance services must be submitted to the Roadside Assistance vendor within 30 days.² Cancellation of coverage:
› Audi and/or Audi Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. There is no refund available to you in the event of cancellation. Currency:
› All amounts referred to herein will be paid in U.S. dollars. Changes in coverage:
› The services, policies and procedures described herein are subject to change without notice. Important roadside tools:
› In the event of a roadside situation, your vehicle comes equipped with the tools needed to help perform various roadside services. Your Audi Roadside Assistance provider is trained in the location and use of these tools.
› Note: Always reference your Owner’s Manual for specific information on the location and instructions for the use of each of these items.       ¹ We encourage you to personally perform an inspection and note any existing damage to the exterior and undercarriage (where visible) of your vehicle before, during and after your vehicle is loaded onto the vendor’s equipment. ² Please allow 4 to 6 weeks for processing your reimbursement.