Skip to Content

Audi Incident Assistance (AIA)*

 

Audi Incident Assistance is a feature designed to provide drivers with immediate support.

 

If the airbag control unit sensors detect a minor accident** without airbag deployment and/or pyrotechnic seat belt pretensioners, your Audi offers support via a pop-up in the MMI screen and provides the option to get directly connected with a specialized team at Audi Roadside Assistance or gives you the option to place an emergency call***.

Proactive Help

After your vehicle has detected a minor accident**, you have the option of selecting to be connected with a specialized team at Audi Roadside Assistance.

Get quick help, 365 days a year 24/7.

Key Features of Audi Incident Assistance:

Prompt Connection: By simply pressing the corresponding option on the MMI screen, you can initiate a call with a specialized team at the Audi Roadside Assistance, facilitating a quick response.

Professional Support: Access to trained Audi Roadside Assistance personnel ensures that you receive help tailored to your situation.

Audi Roadside Assistance telephone numbers:

Core Audi models & Electric vehicles:

1.800.411.9988

A8, S8, R8, TT, e-tron GT, and Q6 owners: 

1.866.478.3456

All new Audi passenger vehicles sold in the U.S. and Puerto Rico qualify for coverage (Audi Roadside Assistance) four years from the date of delivery, or from the Audi New Vehicle Limited Warranty start date, whichever occurs first.

Online Roadside Assistance (ORA)

Audi 24-Hour Roadside Assistance

* Audi Incident Assistance services require vehicle cellular and GPS connectivity. Services are provided by a third-party and availability of services vary based on vehicle equipment and continued availability of vehicle cellular service, which is outside of Audi’s control. Roadside Assistance provided by an authorized third party service provider. May require additional payment for emergency and other third party services rendered. See owner’s literature for limitations and details. Always pay careful attention to the road and do not drive while distracted. Message and data rates may apply.

** A minor accident could be considered a fender bender or minor collision without any bodily injury

*** Online Roadside Assistance and Emergency Call feature are enabled prior to purchase or lease and does not require registration or a subscription.

Back to top

© 2026 Audi of America. All rights reserved.

Audi of America takes efforts to ensure the accuracy of information on the general vehicle information pages. Models are shown for illustration purposes only and may include features that are not available on the US model. As errors may occur or availability may change, please see dealer for complete details and current model specifications.

Loading..