A close-up photo of a woman sitting at an Audi dealership speaking with an Audi salesperson.

Help topics

Get information about your Audi.

Everything you need to know about your Audi. Right here.

From video tutorials and owner's manuals that enhance your Audi knowledge to insight on service, maintenance, and financial services, get your Audi questions answered here.

Information provided by tutorials must be used in conjunction with information in Audi owner's manuals. Refer to your owner's manual for comprehensive details. Using this site for information is an acknowledgment that your owner's manual is the main resource for information and warnings regarding your Audi.

FAQs

2019 – 2020 models: Settings -> Connection Settings -> Wi-Fi-> Wi-Fi Hotspot Settings

2021+ models: Wi-Fi settings can be found nested under the Audi connect menu or the connection manager

Please click the link below to search by VIN for all open recalls/campaigns. 

Click here

Please click the link below for answers to all your service questions.

Click here

There are two reasons that you may be unable to display lock or unlock:


1. The vehicle isn’t equipped with a telematics module. You can find out if this is the case by checking if there is a eCall button and/or status light in the overhead console in front of the rear view mirror.

2. You may not be currently set up as the Key User (or approved secondary user) for the vehicle.

First confirm your Wi-Fi hotspot is enabled in your vehicle’s connection settings. You can access these settings from the home screen: SETTINGS > Connection settings > Wi-Fi. With the hotspot enabled, you can connect to your vehicle’s hotspot like any other Wi-Fi connection.

From the home screen: MEDIA > Source > Connect external device > New connection. The available Bluetooth devices will be displayed after several seconds. Press the desired mobile device in the list of displayed devices. A PIN for a secure Bluetooth connection will be generated. Confirm the PIN on your mobile device to complete the connection. Once connected, the mobile device will be displayed in the Connected devices menu as a Bluetooth audio player.

Shop for Audi Genuine Parts and Accessories online on parts.audiusa.com. This site allows you to easily find parts and accessories that will fit your specific vehicle and shop for them at your local or selected dealership.*


*At available dealerships

Buy Audi Genuine Parts

Vehicle technology features

Learn more about the tech that makes your Audi an Audi.

Design & driver assistance features

From your windshield wipers and tires to your sound system and seats – learn about all of your vehicle’s exterior and interior design features. Plus, learn how driver assistance features enhance your driving experience.

Audi Financial Services

Learn more about financing and leasing an Audi.

Service & Roadside Assistance

Learn more about how to maintain and service your Audi, as well as how to access Roadside Assistance.

Additional resources

Customer support

If you need to speak to our customer service teams, there are several ways to reach us. For general inquiries, call the number below. If you have specific questions about your Audi e-tron®, use the e-tron inquiry line below.

General inquiries (800) 428-9227