Collision Repair & Repair Facilities | Service & Parts | Audi USA
An Audi maintenance employee fixing a vehicle after a collision.

Peace of mind your Audi is still an Audi.

Should your Audi vehicle be damaged in a collision, we want to help ensure that you have access to a repair facility that meets not only our high standards but your standards as well.

Graphic of the Audi Authorized Collision Repair Facility website on a smartphone.

Insist on an Audi Authorized Collision Repair Facility.

  • Audi technicians are trained in factory-approved procedures on average for 80 hours per year.
  • Our technicians use specialized tools.
  • At an independent repair facility, there's no guarantee the shop is using Audi Genuine Parts.
  • No other facility is factory-authorized to repair Audi ASF aluminum construction.
  • Complimentary towing via Audi Roadside Assistance.*
  • 190 Audi Authorized Collision Repair Facilities across the U.S.

*Roadside Assistance provided by an authorized third party.

Graphic of Audi Genuine Parts.

Audi Genuine Parts are designed to fit.

Why repairs with Audi Genuine Parts matter:

  • Backed by a limited warranty.**
  • Engineered, manufactured and tested to help maintain the original performance of your vehicle.
  • Peace of mind that your Audi will be restored to factory specifications to help keep you safe.

**Audi Genuine Parts installed by an authorized Audi dealer are covered for the greater of (1) the parts limited warranty period (12 months or 12,000 miles whichever occurs first) from the time of purchase or (2) the remainder of the New Vehicle Limited Warranty period (4 years or 50,000 miles, whichever occurs first) from date of vehicle purchase. See dealer or Audi Parts and Accessories Limited Warranty for details.

Shop Audi Genuine Parts
Graphic demonstrating what to do in case of a collision.

What to do in case of a collision.

  • No matter how minor the collision, stop in a safe, well-lit area.
  • Notify the local police, and ask for an ambulance if necessary.
  • Have your driver's license, registration and insurance information ready when the police arrive.
  • Write down the names and phone numbers of the occupants of any vehicle(s) involved, any witnesses, and, if possible, information on any injured parties.
  • Use your phone's camera or keep a camera in your glove box to help document the vehicles and the scene.
  • If necessary, contact Audi Roadside Assistance at one of the numbers below, and have your vehicle towed to your Audi Authorized Collision Repair Facility.
  • Notify your insurance company.
Find a repair shop

Audi Roadside Assistance

Both phone numbers are staffed
24 hours a day for your convenience.

00:00 | 00:00

Frequently asked questions

Can I choose my own repair facility?
• The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy.
• You may cancel or change insurance at any time. You don't have to wait until your policy is up for renewal.
• While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired, unless that right is limited by your insurance policy.
• Please have your insurance company contact Audi of America for details on the Audi Authorized Collision Repair Program.
• Insist that your insurer and repair facility agree to the use of Audi Genuine Parts and Audi approved repair procedures to make all repairs.
• By choosing an Audi Authorized Collision Repair Facility you help ensure that the correct parts and procedures are used to repair your Audi.

Contact your local Audi dealership for the nearest Audi Authorized Collision Repair Facility, or contact:

Audi Customer Experience Center:
1.800.822.AUDI (2834)

Audi Roadside Assistance:
1.866.478.3456 (for A8, R8, S8, TT, TTS and TT RS owners)

Both Roadside Assistance numbers are staffed 24 hours a day for your convenience.
Why should I request Audi Genuine Parts for my repairs?
Audi Genuine Parts deliver the fit and performance of the original build because they’re produced according to strict Audi standards. Audi Genuine Parts are designed by Audi engineers, tested to ensure proper performance, and backed by an Audi Limited Warranty.2 In addition, when you get your vehicle repaired at an Audi Authorized Collision Repair Facility, they use Audi Genuine Parts to restore your vehicle to factory specifications and help to maintain the performance of your vehicle. It's hard to say what parts will be used at an independent shop.

Audi customer support

If you have any questions that require additional support, please contact us.