Insist on an Audi Authorized Collision Repair Facility.
Audi technicians are trained in factory-approved procedures on average for 80 hours per year.
Our technicians use specialized tools.
At an independent repair facility, there's no guarantee the shop is using Audi Genuine Parts.
No other facility is factory-authorized to repair Audi ASF aluminum construction.
Complimentary towing via Audi Roadside Assistance.*
190 Audi Authorized Collision Repair Facilities across the U.S.
*Roadside Assistance provided by an authorized third party.
Audi Genuine Parts are designed to fit.
Why repairs with Audi Genuine Parts matter:
Backed by a limited warranty.**
Engineered, manufactured and tested to help maintain the original performance of your vehicle.
Peace of mind that your Audi will be restored to factory specifications to help keep you safe.
**Audi Genuine Parts installed by an authorized Audi dealer are covered for the greater of (1) the parts limited warranty period (12 months or 12,000 miles whichever occurs first) from the time of purchase or (2) the remainder of the New Vehicle Limited Warranty period (4 years or 50,000 miles, whichever occurs first) from date of vehicle purchase. See dealer or Audi Parts and Accessories Limited Warranty for details.
• The insurance company must provide you a copy of your policy. Read it carefully to make sure you understand your rights under the terms of the policy. • You may cancel or change insurance at any time. You don't have to wait until your policy is up for renewal. • While an insurer may recommend a repair facility, you have the right to decide where to have your Audi repaired, unless that right is limited by your insurance policy. • Please have your insurance company contact Audi of America for details on the Audi Authorized Collision Repair Program. • Insist that your insurer and repair facility agree to the use of Audi Genuine Parts and Audi approved repair procedures to make all repairs. • By choosing an Audi Authorized Collision Repair Facility you help ensure that the correct parts and procedures are used to repair your Audi.
Contact your local Audi dealership for the nearest Audi Authorized Collision Repair Facility, or contact:
Audi Customer Experience Center: 1.800.822.AUDI (2834)
Audi Roadside Assistance: 1.800.411.9988 1.866.478.3456 (for A8, R8, S8, TT, TTS and TT RS owners)
Both Roadside Assistance numbers are staffed 24 hours a day for your convenience.
Why should I request Audi Genuine Parts for my repairs?
Audi Genuine Parts deliver the fit and performance of the original build because they’re produced according to strict Audi standards. Audi Genuine Parts are designed by Audi engineers, tested to ensure proper performance, and backed by an Audi Limited Warranty.2 In addition, when you get your vehicle repaired at an Audi Authorized Collision Repair Facility, they use Audi Genuine Parts to restore your vehicle to factory specifications and help to maintain the performance of your vehicle. It's hard to say what parts will be used at an independent shop.
Audi customer support
If you have any questions that require additional support, please contact us.