Vehicle and owner assistance

Program benefits

The program's benefits are provided as part of Audi's Limited New Vehicle Warranty.

When you call for emergency roadside service, one or more of the following will be provided*:

Emergency Towing
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized Audi dealership or service facility. For security reasons, towing will not be provided to unattended vehicles; a licensed driver must be present at the time of service.

In the event of a collision, 24-Hour Roadside Assistance includes towing directly to the nearest Audi Authorized Collision Repair or Audi Authorized Aluminum Collision Repair Facility.

Jump start
A service operator will be dispatched to provide a battery jump start. If your vehicle cannot be driven, towing services will be provided.

Flat tire change
If your vehicle has a flat tire, a service operator will attempt to replace it with a spare (if you don't have a spare that's operable, towing will be provided). The mounting or dismounting of special traction devices such as chains are not covered under the program, nor is repairing a tire.

Emergency fuel service
If you happen to run out of fuel, an emergency supply will be delivered to get you on your way. Both the service and the fuel are complimentary, but note that this service is limited to five times per year.

Lock-out service
If your keys get locked inside your vehicle, a service operator can be dispatched upon request in an attempt to gain entry (you are solely responsible for any resulting loss or damage). If the retrieval is unsuccessful, your vehicle can be towed to the nearest authorized Audi dealership to gain entry at your expense. Likewise, you can call a local locksmith at your own expense.

To give added security to the vehicle owner, registration papers and photo identification may be requested at the scene.

If your keys have been lost, contact your Audi dealer immediately for further assistance.

Extrication service
24-Hour Roadside Assistance will cover the cost of extricating your vehicle from any ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly traveled road that can be serviced with standard automobile servicing equipment.

Audi assist
If you're in close proximity to an Audi dealership that participates in the Audi Assist light service program, the dealership may dispatch a service vehicle to provide jump starts, tire changes, fuel delivery, and other minor repairs.

*Roadside Assistance provided by a third party.

Audi Roadside Assistance* unites a team of dedicated customer service professionals with an around-the-clock nationwide towing network. The result is professional assistance when you need it most.

Coverage for all new Audi passenger vehicles sold in the United States and Puerto Rico lasts four years from the date of delivery or warranty start date, whichever came first. To obtain any of the services or benefits listed, just call (800) 411-9988 toll-free, 24 hours a day (for A8, S8, and R8 owners, call (866) 478-3456). To help serve you better, please have the following information ready before you call:

  • Year, model, color, and license plate number
  • The vehicle identification number (V.I.N.) on your registration documents
  • Type of service required or a brief description of the problem
  • Street address or nearest intersection of your vehicle
  • The telephone number you're calling from, or one where you can be reached

In the unlikely event that 24-Hour Roadside Assistance is unable to provide assistance, please follow the instructions outlined in "Arranging Your Own Assistance."

Limitations of liability
Audi 24-Hour Roadside Assistance strives to provide the finest in emergency services. However, since these operators are independent businesspeople, Audi 24-Hour Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such service. All claim inquiries must be submitted within 30 days.

We encourage you to personally perform an inspection and note any existing damage to the exterior and undercarriage (where visible) of your vehicle before, during, and after your vehicle is loaded onto the carrier's equipment.

Cancellation of coverage
Audi and/or Audi 24-Hour Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. No refund is available in the event of cancellation.

All amounts referred to herein will be paid in U.S. dollars.

Changes in coverage
The services, policies, and procedures described are subject to change without notice.

*Roadside Assistance provided by a third party.

In the event that service cannot be dispatched to your location, or you are located on a state-restricted roadway, you will be reimbursed for out-of-pocket expenses.

Your coverage includes reimbursement for:

  • Lodging - up to $200 per day
  • Meals - up to $200 per day
  • Alternate transportation - up to $200 per day

To arrange your own assistance, contact the Roadside Assistance Center* at (800) 411-9988 (for Audi A8 and R8 owners, (866) 478-3456) and obtain an authorization number. Be sure to obtain an itemized receipt indicating the amount paid, the date, and the name of the service provider.

Note: Always refer to your Owner's Manual for proper towing requirements.

For detailed instructions or information about reimbursement, call within 72 hours of disablement.

What your disablement coverage includes:

  1. Towing to the nearest Audi Dealer or authorized service facility, or in the event of a collision, to an Audi Authorized Collision Repair Facility or Aluminum Collision Repair Facility.
  2. Road service (labor performed at disablement site) which includes changing flat tire with spare, battery jump start, lock-out service, and vehicle extrication.
  3. Service calls for the emergency delivery of gasoline or diesel fuel.

What your disablement coverage does not include:

  1. Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi dealer/facility.
  2. More than one service call per disablement.
  3. Delivery of a battery or the cleaning of battery cables.
  4. The cost of any parts, labor (other than the “Emergency Roadside Services” outlined earlier), supplies, or materials.
  5. Service to unattended vehicles (a licensed driver must be present).
  6. Fines or impound towing charges due to a violation of local laws.
  7. Towing other than by a licensed service operator, including private citizen's assistance.
  8. Services outside the 50 United States or Puerto Rico.
  9. Shoveling snow to free or access a snowbound vehicle.
  10. Installation of snow tires, tire chains, etc.
  11. Transporting you to your disabled vehicle or home after the service has been rendered.
  12. Service to any vehicle willfully driven into non-regularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots, or any other area that is inaccessible or hazardous for the service operator's vehicle to reach.
  13. Towing and road services applicable to insurance claims such as vandalism or fire.

**Roadside Assistance provided by a third party.

Trip interruption benefits and information
If your registered Audi (owned or leased) gets disabled from a mechanical breakdown over 100 miles from your residence address (and the repair is covered under your New Vehicle Limited Warranty), you may be reimbursed for trip interruption expenses if it cannot be made safely operable the same day.

Your coverage includes reimbursement for:

  • Lodging - up to $200 per day
  • Meals - up to $200 per day
  • Alternate transportation - up to $200 per day

Trip interruption coverage is limited to reasonable expenses up to a maximum of $1,000 per disablement/incident, including all taxes and surcharges. Note that for reimbursement, authorization by Audi 24-Hour Roadside Assistance is required.

Concierge service offerings
Should you experience a breakdown that requires a tow, we can not only secure service, but help ease your situation by providing:

  • Hotel
  • Meals/restaurant reservations
  • Rental/alternate transportation
  • Ticket reservations
  • Calling loved ones or family members

Trip interruption reimbursement instructions
Contact the Roadside Assistance Center at (800) 411-9988 (for A8, S8, and R8 owners, (866) 478-3456) and obtain an authorization number.* This must be done within 72 hours of disablement. Be sure to save the repair invoice and all itemized receipts.



*Roadside Assistance provided by a third party.

Emergency assistanceProgram overview

With Audi Roadside Assistance¹ available 24 hours a day, you can count on getting a jump start, tire change, lock-out assistance, emergency fuel, towing, or vehicle extrication in short order. From anywhere in the U.S. or Puerto Rico, call (800) 411-9988.

For owners of an A8, S8 or R8, Audi provides the convenience of towing directly to an Authorized Aluminum Collision Repair Facility. For this service, call (866) 478-3456.

For immediate assistance

For immediate assistance in the U.S. or Puerto Rico, call Audi 24-Hour Roadside Assistance¹ at:

(800) 411-9988
(866) 478-3456 (A8, S8, and R8 owners)

Audi Assist

In addition to Audi Roadside Assistance¹, dealers participating in the Audi Assist program also offer an Audi vehicle to provide jump starts, tire changes, fuel delivery, and other minor repairs, helping get you back on your way in the shortest possible time.

Audi customer supportIf you have any questions that require additional support, please contact us.