Program benefits

The program's benefits are provided as part of Audi's Limited New Vehicle Warranty.

When you call for emergency roadside service, one or more of the following will be provided*:

Emergency Towing
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized Audi dealership or service facility. For security reasons, towing will not be provided to unattended vehicles; a licensed driver must be present at the time of service.

Collision
In the event of a collision, 24-Hour Roadside Assistance includes towing directly to the nearest Audi Authorized Collision Repair or Audi Authorized Aluminum Collision Repair Facility.

Jump start
A service operator will be dispatched to provide a battery jump start. If your vehicle cannot be driven, towing services will be provided.

Flat tire change
If your vehicle has a flat tire, a service operator will attempt to replace it with a spare (if you don't have a spare that's operable, towing will be provided). The mounting or dismounting of special traction devices such as chains are not covered under the program, nor is repairing a tire.

Emergency fuel service
If you happen to run out of fuel, an emergency supply will be delivered to get you on your way. Both the service and the fuel are complimentary, but note that this service is limited to five times per year.

Lock-out service
If your keys get locked inside your vehicle, a service operator can be dispatched upon request in an attempt to gain entry (you are solely responsible for any resulting loss or damage). If the retrieval is unsuccessful, your vehicle can be towed to the nearest authorized Audi dealership to gain entry at your expense. Likewise, you can call a local locksmith at your own expense.

To give added security to the vehicle owner, registration papers and photo identification may be requested at the scene.

If your keys have been lost, contact your Audi dealer immediately for further assistance.

Extrication service
24-Hour Roadside Assistance will cover the cost of extricating your vehicle from any ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly traveled road that can be serviced with standard automobile servicing equipment.

Audi assist
If you're in close proximity to an Audi dealership that participates in the Audi Assist light service program, the dealership may dispatch a service vehicle to provide jump starts, tire changes, fuel delivery, and other minor repairs.

*Roadside Assistance provided by a third party.

Audi Roadside Assistance* unites a team of dedicated customer service professionals with an around-the-clock nationwide towing network. The result is professional assistance when you need it most.

Coverage for all new Audi passenger vehicles sold in the United States and Puerto Rico lasts four years from the date of delivery or warranty start date, whichever came first. To obtain any of the services or benefits listed, just call (800) 411-9988 toll-free, 24 hours a day (for A8, S8, and R8 owners, call (866) 478-3456). To help serve you better, please have the following information ready before you call:

  • Year, model, color, and license plate number
  • The vehicle identification number (V.I.N.) on your registration documents
  • Type of service required or a brief description of the problem
  • Street address or nearest intersection of your vehicle
  • The telephone number you're calling from, or one where you can be reached


In the unlikely event that 24-Hour Roadside Assistance is unable to provide assistance, please follow the instructions outlined in "Arranging Your Own Assistance."

Limitations of liability
Audi 24-Hour Roadside Assistance strives to provide the finest in emergency services. However, since these operators are independent businesspeople, Audi 24-Hour Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such service. All claim inquiries must be submitted within 30 days.

We encourage you to personally perform an inspection and note any existing damage to the exterior and undercarriage (where visible) of your vehicle before, during, and after your vehicle is loaded onto the carrier's equipment.

Cancellation of coverage
Audi and/or Audi 24-Hour Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. No refund is available in the event of cancellation.

Currency
All amounts referred to herein will be paid in U.S. dollars.

Changes in coverage
The services, policies, and procedures described are subject to change without notice.

*Roadside Assistance provided by a third party.

In the event that service cannot be dispatched to your location, or you are located on a state-restricted roadway, you will be reimbursed for out-of-pocket expenses.

Your coverage includes reimbursement for:

  • Lodging - up to $200 per day
  • Meals - up to $200 per day
  • Alternate transportation - up to $200 per day


To arrange your own assistance, contact the Roadside Assistance Center* at (800) 411-9988 (for Audi A8 and R8 owners, (866) 478-3456) and obtain an authorization number. Be sure to obtain an itemized receipt indicating the amount paid, the date, and the name of the service provider.

Note: Always refer to your Owner's Manual for proper towing requirements.

For detailed instructions or information about reimbursement, call within 72 hours of disablement.

What your disablement coverage includes:

  1. Towing to the nearest Audi Dealer or authorized service facility, or in the event of a collision, to an Audi Authorized Collision Repair Facility or Aluminum Collision Repair Facility.
  2. Road service (labor performed at disablement site) which includes changing flat tire with spare, battery jump start, lock-out service, and vehicle extrication.
  3. Service calls for the emergency delivery of gasoline or diesel fuel.


What your disablement coverage does not include:

  1. Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi dealer/facility.
  2. More than one service call per disablement.
  3. Delivery of a battery or the cleaning of battery cables.
  4. The cost of any parts, labor (other than the “Emergency Roadside Services” outlined earlier), supplies, or materials.
  5. Service to unattended vehicles (a licensed driver must be present).
  6. Fines or impound towing charges due to a violation of local laws.
  7. Towing other than by a licensed service operator, including private citizen's assistance.
  8. Services outside the 50 United States or Puerto Rico.
  9. Shoveling snow to free or access a snowbound vehicle.
  10. Installation of snow tires, tire chains, etc.
  11. Transporting you to your disabled vehicle or home after the service has been rendered.
  12. Service to any vehicle willfully driven into non-regularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots, or any other area that is inaccessible or hazardous for the service operator's vehicle to reach.
  13. Towing and road services applicable to insurance claims such as vandalism or fire.

**Roadside Assistance provided by a third party.

Trip interruption benefits and information
If your registered Audi (owned or leased) gets disabled from a mechanical breakdown over 100 miles from your residence address (and the repair is covered under your New Vehicle Limited Warranty), you may be reimbursed for trip interruption expenses if it cannot be made safely operable the same day.

Your coverage includes reimbursement for:

  • Lodging - up to $200 per day
  • Meals - up to $200 per day
  • Alternate transportation - up to $200 per day


Trip interruption coverage is limited to reasonable expenses up to a maximum of $1,000 per disablement/incident, including all taxes and surcharges. Note that for reimbursement, authorization by Audi 24-Hour Roadside Assistance is required.

Concierge service offerings
Should you experience a breakdown that requires a tow, we can not only secure service, but help ease your situation by providing:
Hotel

  • Meals/restaurant reservations
  • Rental/alternate transportation
  • Ticket reservations
  • Calling loved ones or family members


Trip interruption reimbursement instructions
Contact the Roadside Assistance Center at (800) 411-9988 (for A8, S8, and R8 owners, (866) 478-3456) and obtain an authorization number.* This must be done within 72 hours of disablement. Be sure to save the repair invoice and all itemized receipts.

*Roadside Assistance provided by a third party.

Emergency assistanceProgram overview

With Audi Roadside Assistance¹ available 24 hours a day, you can count on getting a jump start, tire change, lock-out assistance, emergency fuel, towing, or vehicle extrication in short order. From anywhere in the U.S. or Puerto Rico, call (800) 411-9988.

For owners of an A8, S8 or R8, Audi provides the convenience of towing directly to an Authorized Aluminum Collision Repair Facility. For this service, call (866) 478-3456.

For immediate assistance

For immediate assistance in the U.S. or Puerto Rico, call Audi 24-Hour Roadside Assistance¹ at:

(800) 411-9988
(866) 478-3456 (A8, S8, and R8 owners)

Audi assist

In addition to Audi Roadside Assistance¹, dealers participating in the Audi Assist program also offer an Audi vehicle to provide jump starts, tire changes, fuel delivery, and other minor repairs, helping get you back on your way in the shortest possible time.

Audi roadside app

With the Audi Roadside Assistance¹ app, summoning help is a simple matter of using your smartphone to select the service you need (i.e. jump start, tire change, towing) and waiting for help to arrive, already equipped with the details of your issue and vehicle. Should you need the services of an Audi dealer, the app can also provide the location, phone number, and hours of nearby facilities.

Frequently asked questions

  • iPhone® iOS 3.0 and later
  • Android® 1.5-2.1


BlackBerry® devices with firmware v4.2, v4.5, v4.6, and the following models and families:

  • BlackBerry 8300 Curve
  • BlackBerry 8310 Curve
  • BlackBerry 8320 Curve
  • BlackBerry 8330 Curve
  • BlackBerry 8350i Curve
  • BlackBerry 8520 Curve
  • BlackBerry 8530 Curve
  • BlackBerry 8800 Curve
  • BlackBerry 8820 Curve
  • BlackBerry 8830 Curve
  • BlackBerry 9000 Bold
  • BlackBerry Tour Bold
  • BlackBerry 8900 Bold
  • BlackBerry 9700 Bold

I installed the Roadside Assistance app on my BlackBerry®. When I run the program it brings up a black box asking me to allow or deny the transfer of data but then it won't clear or go away. How can I correct this?    

Perform the following steps*:

1)    Verify the device is on the approved smartphone list. For example, the BlackBerry Edge is not approved at this time and will not work with the app.

2)    If the app is installed on an unsupported device like the BlackBerry Edge, remove the battery, reinstall it and restart the phone.

3)    Following your restart, find the roadside assistance app in folder, press the BlackBerry button and remove program by pressing delete. Then verify and restart the smartphone.

4)    Users of unsupported phones like the BlackBerry Edge can only utilize the toll-free roadside assistance telephone number, 1-800-411-9988.

*Roadside Assistance provided by a third party. Message and data rates apply.    

Other than message and data rates, there is no charge for the app and there is no additional charge for Audi Roadside Assistance during your Audi Roadside Assistance coverage period. Services for vehicles outside of manufacturer's coverage are subject to fees.*

*Roadside Assistance provided by a third party. See owner's literature for details.

The app is intended for model year 2007 and newer Audi vehicles. If you've purchased a new Audi, it may take 1-2 weeks before the vehicle information is available in our system. After this update period, the app will recognize your VIN. If you have an Audi vehicles older than model year 2007 you won't be able to register your vehicle, but you're still welcome to use the app by skipping the registration function. Service for vehicles outside the manufacturer's coverage are subject to fees.*

*Roadside Assistance provided by a third party. See owner's literature for details. Message and data rates apply.

Downloading the Audi Roadside App to your smartphone is easy.* Just use the app store for the iPhone®, Android® or Blackberry® device you're using.

*Roadside Assistance provided by a third party. Message and data rates apply.   

Yes. The Audi Roadside App is compatible with iPhones that have iOS 3.0 and above. Please note, however, that the first generation iPhones are not able to take advantage of the location functionality, as they do not have GPS installed.*

*Roadside Assistance provided by a third party. Message and data rates apply.   

No. The primary function of Audi Roadside is to call for Roadside Assistance. For this, you need a phone connection.*

*Roadside Assistance provided by a third party. Message and data rates apply.

Stay tuned. Audi Roadside is coming to more smartphones.*

*Roadside Assistance provided by a third party. Message and data rates apply.   

No. Service is provided based on the status of your Audi model's limited warranty coverage. We determine this by using your Audi's Vehicle Identification Number (VIN). This is why it's important to register your vehicle within the app.

*Roadside Assistance provided by a third party. Message and data rates apply.   

Assistance with your iPhone® can be found within the iTunes® store.

Support for your BlackBerry® can be found here.

Contact your wireless provider for support for your Android® phone.

If you need additional assistance, you can contact our support team at AudiAppTechSupport@allstate.com

For immediate assistance anywhere in the U.S. and Puerto Rico, 24 hours a day, 7 days a week, call Audi 24-Hour Roadside Assistance toll-free at (800) 411-9988 or (866) 478-3456 for Audi R8 and A8 owners.*

*Roadside Assistance provided by a third party.

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¹Roadside Assistance provided by a third party.