When you call for emergency roadside service, one or more of the following will be provided*:
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized Audi dealership or service facility. For security reasons, towing will not be provided to unattended vehicles; a licensed driver must be present at the time of service.
In the event of a collision, 24-Hour Roadside Assistance includes towing directly to the nearest Audi Authorized Collision Repair or Audi Authorized Aluminum Collision Repair Facility.
A service operator will be dispatched to provide a battery jump start. If your vehicle cannot be driven, towing services will be provided.
Flat tire change
If your vehicle has a flat tire, a service operator will attempt to replace it with a spare (if you don't have a spare that's operable, towing will be provided). The mounting or dismounting of special traction devices such as chains are not covered under the program, nor is repairing a tire.
Emergency fuel service
If you happen to run out of fuel, an emergency supply will be delivered to get you on your way. Both the service and the fuel are complimentary, but note that this service is limited to five times per year.
If your keys get locked inside your vehicle, a service operator can be dispatched upon request in an attempt to gain entry (you are solely responsible for any resulting loss or damage). If the retrieval is unsuccessful, your vehicle can be towed to the nearest authorized Audi dealership to gain entry at your expense. Likewise, you can call a local locksmith at your own expense.
To give added security to the vehicle owner, registration papers and photo identification may be requested at the scene.
If your keys have been lost, contact your Audi dealer immediately for further assistance.
24-Hour Roadside Assistance will cover the cost of extricating your vehicle from any ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly traveled road that can be serviced with standard automobile servicing equipment.
If you're in close proximity to an Audi dealership that participates in the Audi Assist light service program, the dealership may dispatch a service vehicle to provide jump starts, tire changes, fuel delivery, and other minor repairs.
*Roadside Assistance provided by a third party.