Service & Parts

Service from the source.

No one knows your Audi better.

Our dealers are committed to providing the experience, equipment and care you expect:

  • Factory-trained technicians
  • Specialized tools
  • Complimentary vehicle wash with service1Amenities are subject to change
    Amenities are subject to change. Please contact your dealer for the latest details.
  • Loaner or alternate transportation1Amenities are subject to change
    Amenities are subject to change. Please contact your dealer for the latest details.
  • Audi Genuine Parts
  • Complimentary Multi-Point Inspections
  • Factory-trained technicians
  • Specialized tools
  • Complimentary vehicle wash with service
  • Loaner or alternate transportation1Amenities are subject to change
    Amenities are subject to change. Please contact your dealer for the latest details.
  • Audi Genuine Parts
  • Complimentary Multi-Point Inspections

At every service, our Complimentary Multi-Point Inspection provides a comprehensive assessment of your vehicle. As your Service Consultant reviews the inspection checklist with you, color codes indicate which systems and components are good (green), which need attention soon (yellow), and which need attention now (red). These complimentary inspections help you understand the condition of your Audi both early in the ownership experience and as your vehicle ages.

Quality parts from the people who built your Audi.

Audi Genuine Parts deliver the fit and performance of the original build because they're produced according to strict Audi protocols and standards:

  • Designed by Audi engineers
  • Tested to meet performance criteria
  • Backed by an Audi Limited Warranty2Audi Genuine Parts
    Audi Genuine Parts installed by an authorized Audi dealer as warranty replacements during the New Vehicle Limited Warranty (NVLW) period are covered for the remainder of the NVLW or 1 year/12,000 miles, whichever is greater. Audi Genuine Parts installed after the NVLW has ended are covered for 1 year/12,000 miles, whichever occurs first. Audi Genuine Parts sold over the counter are covered for 1 year/12,000 miles, whichever occurs first. See your Audi dealer for details.
  • Manufactured by authorized suppliers
  • Race-inspired technology

Our factory-trained technicians know your Audi better than anyone, and use specialized tools as well as factory procedures to help ensure your Audi Genuine Parts are properly installed.

Quality parts from the people who built your Audi.

Audi Genuine Parts deliver the fit and performance of the original build because they're produced according to strict Audi protocols and standards:

  • Designed by Audi engineers
  • Tested to meet performance criteria
  • Backed by an Audi Limited Warranty2Audi Genuine Parts
    Audi Genuine Parts installed by an authorized Audi dealer as warranty replacements during the New Vehicle Limited Warranty (NVLW) period are covered for the remainder of the NVLW or 1 year/12,000 miles, whichever is greater. Audi Genuine Parts installed after the NVLW has ended are covered for 1 year/12,000 miles, whichever occurs first. Audi Genuine Parts sold over the counter are covered for 1 year/12,000 miles, whichever occurs first. See your Audi dealer for details.
  • Manufactured by authorized suppliers
  • Race-inspired technology

Our factory-trained technicians know your Audi better than anyone, and use specialized tools as well as factory procedures to help ensure your Audi Genuine Parts are properly installed.

Learn more about Audi Genuine Parts
Shop Audi Genuine Parts

Service Plans

Audi Care and Audi Care Select

Audi Care and Audi Care Select

Save on prepaid scheduled maintenance.3Actual savings will vary.
Based on a national average of Audi dealer labor costs, vehicle model and model year. Actual savings will vary.

Learn more about Audi Care

Term Protection

Term Protection

Get coverage for virtually any mechanical failure.

Learn more

Here when you need us.

Keep your car in top form.

"AdBlue" is a registered trademark of Verband der Automobilindustrie.

faq

Frequently asked questions

If the customer purchases the plan at the time of vehicle purchase, they may have the option to roll the cost of the plan into their vehicle financing.

If they don't roll the cost into their vehicle financing, customers must pay the full amount when they purchase the Audi Care plan.

No. The Audi Care new vehicle scheduled maintenance plan cannot be cancelled and is non-refundable.* No refunds will be given if the lease is terminated early or if the lease term is less than the coverage period.

See your Audi dealer or vehicle maintenance booklet for details.

*Applicable in all states except California. By California state law, customers must submit their refund request in writing, including their name, address, VIN# and dealer name to:

Audi Customer Experience Audi Care Plan
3800 Hamlin Road, Auburn Hills, MI 48326

For information related to the "Passenger Side Airbag Off", please review the Owner's Manual for your vehicle.*

*Airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.

Tire pressure can be impacted by temperature changes and inclement weather; therefore, the tire pressure monitoring system results could also be affected.  

(Please review your Owner's Manual for instructions on checking your vehicle's tire pressure and for more information on your vehicle's TPMS.)

The tire pressure indicator in the instrument cluster helps inform you if the tire pressure is too low, if there is a system malfunction, or the TPMS was not reset correctly. If the pressure decreases in one or more tires, this is indicated in the instrument cluster with an indicator light.

(Please review your Owner's Manual for instructions on checking your vehicle's tire pressure or for more information on the TPMS indicator lights.)

Audi vehicles equipped with TDI® clean diesel technology utilize a glow plug system to assist starting the vehicle in cold weather. The indicator light will illuminate when the glow plug system is active.

(Please review your Owner's Manual for more information on your vehicle's glow plug system and its related indicator lights.)

Go to erwin.audiusa.com. This the official site for aftermarket service information—everything from repair manuals and diagnostic codes to tech tips.

If your AdBlue® tank runs dry, your vehicle will not restart.

If your AdBlue® tank runs dry,
your vehicle will not restart.

If your AdBlue® tank runs dry, your vehicle will not restart.

Refill your AdBlue® tank whenever you see the warning light on the instrument panel come on. The AdBlue® warning light will come on multiple times before the tank is empty. How often the tank needs to be refilled depends on your driving style.

If the "Empty tank!" warning appears, your vehicle will continue to run until you turn it off, but will not restart until AdBlue® or a comparable diesel exhaust fluid (DEF) is added.

Refill your AdBlue® tank whenever you see the warning light on the instrument panel come on. The AdBlue® warning light will come on multiple times before the tank is empty. How often the tank needs to be refilled depends on your driving style.

If the "Empty tank!" warning appears, your vehicle will continue to run until you turn it off, but will not restart until AdBlue® or a comparable diesel exhaust fluid (DEF) is added.

Complete this service one of two ways:

Complete this service one of two ways:

Option A: At your authorized Audi dealer

  • When the AdBlue® warning light comes on, you may be eligible for a complimentary refill.1 See your authorized Audi dealer for details.
  • If you purchased an Audi Care prepaid maintenance plan, AdBlue® refills are covered. See your authorized Audi dealer for details.

Option B: Do it yourself

Your Owner’s Manual provides step-by-step instructions.2 Follow those instructions carefully. Note: This option is at your expense. You will not be reimbursed by the dealership or Audi of America.

  • Buy it: Purchase AdBlue® from an authorized Audi dealer, or buy ISO 22241 specification diesel exhaust fluid (DEF) available at most auto parts stores and diesel service stations.
  • Refill the tank: The illustration shows the location of the AdBlue® fill port under the blue cap next to the diesel fuel port. Add at least two half-gallon bottles.
  • Warnings: AdBlue® is a chemical solution that could damage your skin, clothes or vehicle. Use protective gloves and eyewear when handling. Review all package instructions carefully, and, if contact occurs, wash the affected area thoroughly with soap and water. Seek medical attention if irritation persists.

“AdBlue” is a registered trademark of Verband der Automobilindustrie.
All other trademarks are the property of their respective owners.

“AdBlue” is a registered trademark of Verband der Automobilindustrie.
All other trademarks are the property of their respective owners.


Audi maintenance schedules

Download the maintenance schedule for your Audi to help ensure essential services are performed on time. If you require a maintenance schedule prior to MY 2004, please contact your local authorized Audi Dealer or the Audi Customer Experience Center.

Contact us

Phone

(800) 822-2834
(800) 822-AUDI
Monday – Friday, 8am – 9pm (ET)

Online

Monday - Friday, 10am – 6pm (ET)

(For U.S. vehicle/market only) 

AudiChat

Recall

Safety is a top priority for us. Find out if there is important information on your Audi that you should know.