European Delivery

Meet your new Audi in Germany

Here is your opportunity to take part in an amazing way to buy a new car. This is an open invitation for you to imagine, design and realize your dream Audi—with a European journey to make getting your new Audi truly unforgettable. This is Audi European Delivery.

Visit your Audi dealer and configure your car. Please note your requested date is a tentative date, which will be confirmed approximately 4-6 weeks after you place your order. We do not recommend booking your travel arrangements until your delivery date has been confirmed.

Approximately 2 weeks after your order has been placed you will receive a welcome package from Audi of America including your vehicle's expected build date. This is a tentative date, which can fluctuate. Included in this welcome kit will be your Customer Vehicle Tax Agreement, Customer Information Form and information about the drop off process, European Delivery Insurance and Roadside Assistance.

Important Note: All US-specification program vehicles delivered at the Audi Forum between November 1 and April 15 must be dealer ordered with factory installed all-season tires. S line® models and vehicles with performance tire packages must be scheduled for delivery before or after these months.

Manufacturing will begin approximately 4-6 weeks before your requested delivery date. We ask that you send us your completed Customer Information Form and Customer Vehicle Tax Agreement along with a color copy of your passport and valid driver's license at least 45 days prior to your delivery date.

Immediately after your car has completed production, your requested delivery date will be confirmed with the Audi Forum, and your Audi dealer will contact you to finalize the sale and complete all necessary paperwork. You will then have 60 days to take delivery of your new Audi.

Once all necessary paperwork is finalized, approximately 2 weeks before your delivery appointment at the Audi Forum, you will receive your final documents which consist of your delivery day agenda, as well as the required documents for taking delivery and dropping off your vehicle.

Delivery locations
Vehicles can be delivered at two of our factory locations:

  • Ingolstadt, Germany
  • Neckarsulm, Germany

From the moment the driver picks you up from the airport, your satisfaction is our number-one priority. A complimentary chauffeured ride will escort you to one of the Audi recommended, four-star or five-star hotels for the night, all courtesy of Audi of America.

In Ingolstadt, experience the striking architecture of the Audi museum mobile and the elegance of the Customer Center. The Audi Forum and its grand piazza are centerpieces of the delivery experience. Delivery day is all about you and your new Audi vehicle. You'll never forget the journey of ownership you're beginning.

After taking delivery of your new Audi, we invite you to visit our world-famous museum mobile, showcasing the spirit of Audi’s philosophy, view and heritage. You can even partake in a guided tour of the factory (additional charges apply). Complimentary meals and snacks at the Audi Forum's market restaurant are taken care of all day long.

In Neckarsulm, take advantage of the opportunity to experience the birth of an Audi, from the powerful metal presses and the bodyshop through assembly to completion. The Audi A4, A5 Cabriolet, A6, A8 and R8 are built here in Neckarsulm.  Discover the fascination of the Audi brand in all its diversity, by touring the exhibition of current and historical vehicles.

Don’t miss out on a visit to the Nuvolari Restaurant and the Espresso Bar – when picking up your new car, you’re our guest for the entire day.

Your personal customer advisor will provide a detailed introduction to your vehicle, including information covering its many features and benefits.

Please note: R8 customers take delivery from Neckarsulm. Please see your dealer for details.

At the conclusion of your European travels, simply drop off your vehicle at one of the 17 convenient European drop-off locations.

For a list of our drop-off locations, download file here.

You'll be reunited with your Audi when it reaches the USA after approximately 11-13 weeks after you dropped it off. Your dealer will call you when it's ready to be picked up.

Note: To help ensure a worry-free and safe transport to your dealer, please schedule your drop-off at your preferred drop-off location at least 4 days in advance. Appointments are necessary for all locations and can be made by phone or email. Contact information is listed in frequently asked questions. Drop-offs are available Monday through Friday with varied hours of operation. All locations are closed on nationally recognized holidays. It is the customer’s responsibility to be aware of the national holidays and not plan to drop off on one. You must drop off your vehicle within the maximum temporary registration and insurance period assigned at the time of delivery. Insurance and registrations cannot be extended once issued.

This Agreement describes the program and is meant to provide you with a quick overview and understanding of the offered benefits. Download file here.

Program overview

The first step in your journey begins at to your Audi dealer. There, you’ll select your U.S. Audi model with your specific options. The difference is, we’ll be handing you the keys in Ingolstadt, Germany.

R8 customers will take delivery of their vehicles at the Audi Forum Neckarsulm.

Enhance your Audi European Delivery experience

Discovery tour and Audi museum mobile

A guided factory tour is complimentary with your European Delivery. The tour is an opportunity to discover why our cars feel and drive the way they do. You'll see the impressive body-forming tools of the press shop, as well as the robotic precision of the body shop and final assembly. It's a symphony of Audi precision and meticulous construction. Next, take advantage of complimentary admission to the Audi museum mobile, where you will learn about more than a hundred years of innovation, performance, design and, of course, our passion.

Audi driving experience

Take your European Delivery experience to the next level by participating in one of our Audi Driving Experience programs offered at the Audi Forum in Ingolstadt. It will be an exciting addition to your European travels you shouldn't pass up. You start by selecting any Audi model—the choice is yours. The experienced staff provides you with detailed route recommendations based on your interests. The destination and the length of the journey depend on which Audi driving experience program you choose, ranging from one-day to three-day excursions.

Click below for program offerings. Additional charges apply.

Frequently asked questions

When you purchase a custom-built Audi for European Delivery, you will have the wonderful opportunity to experience the vibrant spirit of Audi and its heritage in its home country of Germany.

Your Audi will be waiting for you at the Audi Forum Ingolstadt or Audi Forum Neckarsulm, where you will receive detailed insight into Audi's philosophy, views and history through a guided tour of Audi's factory and museum.  Please note both factories are closed for general maintenance during the month of August.  Factory tours will not be available during this time.

Costs: All of the following costs are covered as long as you drop off your vehicle at an approved Audi drop off location (for its return to the US) within 90 days of its original delivery to the Audi factory in Ingolstadt.

Eligibility: All special order (not pre-built) Audi models that are sold in the US are eligible for the program. The purchaser must be at least 18 years of age and have a permanent residence in the U.S., a valid passport, a valid U.S. driver’s license and a social security number.

The following models are available through the European Delivery Program and qualify for the MSRP* discount, with exception of the R8 and all RS models. The final price is determined by the dealer.

A3 Sedan/Cabriolet
A3 Sedan TDI
S3 Sedan
Q3
A4 Sedan/allroad
S4 Sedan
A5 Coupe/Cabriolet
S5 Coupe/Cabriolet
A6/A6 TDI
S6 Sedan
A7/A7 TDI
S7
A8/A8 L/A8 L TDI
S8
TT/TTS Coupe/Roadster
Q5/Q5 Hybrid/Q5 TDI
SQ5
Q7/Q7 TDI
R8/R8 Spyder*
RS Models
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
5% off of MSRP
Do not qualify for discount
Do not qualify for discount


The Audi R8 is available for delivery at our exclusive Audi Forum Neckarsulm.
 
*MSRP excludes taxes, title/documentary fees, registration, tags, Audi Dealer prep, labor and installation charges, insurance, optional equipment and accessories, certificate of compliance and non-compliance fees and finance charges.

Audi is pleased to offer the following amenities and services to our participants in the European Delivery Program at no additional charge:

  • Transportation from Franz Josef Strauss Airport (MUC), in Munich. The customer will be taken to the Audi Forum or to either of our two Audi recommended area hotels.  Complimentary transportation to the Audi Forum Ingolstadt is also offered for those customers who choose to take delivery of their Audi the next morning.
  • Transportation – From Flughafen Frankfurt Airport (FRA), in Frankfurt.   The customer will be taken to the Audi Forum or to the Audi recommended area hotel.  Complimentary transportation to the Audi Forum Neckarsulm is also offered for those customers who choose to take delivery of their Audi the next morning
  • Hotel accommodations at either of our Audi featured hotels for you and a guest for one night (one standard room), with transportation in the morning to the Audi Forum Ingolstadt or Audi Forum Neckarsulm.
  • Fifteen days of auto insurance…Please note your vehicle will be insured the day before delivery making delivery day two of your policy.
  • A full day of meals on your delivery day at the Audi Forum Ingolstadt's Market Restaurant or Nuvolari Restaurant in Neckarsulm.
  • A 2 hour guided tour of our factory in Ingolstadt (not available in August) and a self-guided tour of the Audi museum.  In Neckarsulm you will receive an individualized factory tour (not available in August).  
  • Both locations also have an Audi Shop, where you will find everything you might want to further enhance your Audi driving experience. Attractive clothing, upmarket lifestyle articles and Genuine Accessories to browse, touch and try on.

All of the following fees are covered:

  • Chauffeured transportation from the airport and/or hotel to the Audi Forum
  • One room, one night accommodations at Audi recommended area hotels
  • Meals throughout the day of your delivery
  • Factory and museum tour
  • Storage and terminal handling fees
  • Drop-off locations
  • European and US wharf charges
  • Ocean shipping and marine insurance
  • Customs duty and clearance
  • Ground transportation to the port of Emden

Below are the hotels that host our European Delivery customers:

  • Kempinski Hotel Airport, Munich
  • NH Ambassador Ingolstadt, Ingolstadt
  • Hotel Nestor, Neckarsulm

The Audi Forum Ingolstadt and Audi Forum Neckarsulm are open for vehicle deliveries Monday - Friday. At the Audi Forum Ingolstadt, the delivery process takes about 1 hour 15 min. The English-language factory tour takes approx. 2 hours. At the Audi Forum Neckarsulm, the entire delivery process (delivery and factory tour) takes approx. 4 hours. The Ingolstadt English-language factory tour takes place at 11:30 AM – 2:30 PM Monday - Friday.  Please note both factories are closed for general maintenance during the month of August.  Factory tours will not be available during this time.

The Audi Forum Ingolstadt and Audi Forum Neckarsulm are closed on all German National Holidays. Please find the dates of upcoming closures below. The following dates are subject to change and additional dates will be added to reflect the holiday season schedule and any unexpected closures.

  • November 1: Winter tire regulations are in effect, cannot take delivery of vehicles with summer/performance tires
  • November 1: Forum closed for deliveries and factory tours
  • December 4: Forum closed for deliveries and factory tours
  • December 5: Forum closed for deliveries and factory tours
  • December 12: Last day for deliveries before the holiday closure
  • December 13: Last day factory tours will run before the holiday closure
  • December 15 – January 13: Ingolstadt Factory closed for tours
  • December 20 - January 7: Forum is closed
  • January 8: Forum reopens for deliveries and factory tours
  • January 12: Forum closed for deliveries and factory tours
  • January 13: Forum closed for deliveries and factory tours
  • April 3: Forum closed for deliveries and factory tours
  • April 6: Forum closed for deliveries and factory tours
  • May 1: Forum closed for deliveries and factory tours
  • May 14: Forum closed for deliveries and factory tours
  • May 25: Forum closed for deliveries and factory tours
  • June 4: Forum closed for deliveries and factory tours
  • December 25: Forum closed for deliveries and factory tours

Please find the Forum's contact information below:

Audi Forum Ingolstadt
Within Germany: 0800 2 83 44 44
From abroad: +49 841 89 37575
Email: welcome@audi.de
http://pre-origin-www2.audi.com/content/com/brand/en/models/car_delivery/ingolstadt.html

Audi Forum Neckarsulm
Within Germany: 0841 89 45 730
From abroad:  +49 841 89 45 730
Email: welcome@audi.de
http://pre-origin-www2.audi.com/content/com/brand/en/models/car_delivery/neckarsulm.html

As an Audi European Delivery Program customer, you agree to pay or secure funding for your vehicle in full with your US Audi Dealer, prior to traveling to Europe to pick up your Audi.

Your dealer will complete the bill of sale/sales contract with you, and will request payment in full after your vehicle is built. Please note that standard lease rates apply through Audi Financial Services.

Vehicle and lease payments apply after the vehicle is dropped off and while it ships from Europe to the US.

You must also pick up your vehicle in Ingolstadt or Neckarsulm, Germany, within 60 days from the date that the sale is finalized. If you do not pick it up within 60 days, your vehicle may no longer be available for European delivery.

Audi provides comprehensive insurance and export license plates at no cost to you for your first 15 days of travel in Europe. When you receive your vehicle in Ingolstadt, Germany, we will also provide a certificate of insurance and vehicle registration. Your vehicle will be registered and insured the day before your delivery. Delivery day will be day two of your insurance policy.

The insurance covers the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Please note that you're responsible for extending your insurance coverage and export license plates beyond 15 days. To extend your coverage, please contact Audi European Delivery Headquarters at europeandeliveryprogram@audi.com.  

Vehicle insurance deductible:
There is a €1,000 deductible on the vehicle insurance. This insurance does not cover theft or damage to personal belongings, including all nonautomotive articles. Therefore, we recommend that you purchase additional travel insurance.

The insurance pricing is as follows:

  • 15 days: Complimentary
  • 30 days: $280.00
  • 60 days: $490.00
  • 90 days: $910.00

Audi Roadside Assistance: Roadside Assistance is available to European Delivery customers 24 hours a day, 7 days a week. Please call the toll-free number 0841 89 39727 for roadside assistance in Germany. From other countries call +49 84189 39727

If your dealer collects payment for the value added tax, they will refund your payment  after confirming that the vehicle has been dropped off within 90 days of its delivery date. If your travel exceeds 90 days, your VAT will not be refunded and return shipping benefits will not be offered. Some dealers may choose to hold your VAT check and destroy it after the vehicle is returned within 90 days.

When you agree to purchase your vehicle at the European Delivery Program price established by a participating Audi Dealer, you also agree to return your vehicle to an authorized Audi drop-off location within 90 days of its delivery date in Ingolstadt.

3-4 months before your requested delivery date
Visit your Audi dealer to configure your car and place your European Delivery order. Your requested delivery date is a tentative date at this time; it will be confirmed approximately 4-6 weeks before your requested date when your vehicle is built. We recommend waiting to finalizing travel plans until your vehicle is built.

2 weeks after your order has been placed
The European Delivery Team will send you a welcome letter, which includes your estimated vehicle production date and the next steps.

4-6 weeks prior to your requested delivery date
Your vehicle will complete production and your US Dealer will notify you, inviting you back to the dealership to finalize the sale.

2 weeks prior to your requested delivery date
Once all necessary documents are received, the European Delivery Program will send you your personalized delivery day agenda, authorization for vehicle delivery at the Audi Forum and your drop off voucher. These are the final documents needed from Audi before your journey and are necessary to take delivery and to drop off your vehicle.

* All times are approximate.

To pick up your vehicle in Ingolstadt, you will need to have the following information:

    1.    Passport (as photo identification)
    2.    Authorization for vehicle delivery form (included with final forms)

Note: The vehicle must be picked up by the purchaser.

Please visit travelnotes.org to learn about the wonderful range of attractions that Europe offers. Discover the thrill of driving the Autobahn through the Bavarian Alps - find the best routes, restaurants, festivals and much more.

Audi Forum Ingolstadt
D-85045 Ingolstadt
Phone +49 (0) 841 89-37575

Please note:
 *The (0) is only necessary when dialing within Germany
 *Deliveries not available on weekends or national holidays.

Audi offers complimentary transportation to the Audi Forum Ingolstadt from one of our recommended hotels. However, if you would like to arrive on your own, directions are as follows:

By car

  • Take the A9 motorway from Munich toward Nuremberg. Exit at Junction 60 (Lenting).
  • Follow the Audi signs for visitors. Free parking is available for Audi customer delivery.

By train: Travel by train to Ingolstadt Hauptbahnhof (Ingolstadt Central Station). You can reach Audi Forum Ingolstadt by bus (line 11) or taxi (approximately five kilometers).

Audi Forum Neckarsulm
74172 Neckarsulm
Phone +49 (0) 800 6363666

Please note:
 *The (0) is only necessary when dialing within Germany
 *Deliveries not available on weekends or national holidays.

Audi offers complimentary transportation to the Audi Forum Neckarsulm from our recommended hotels. However, if you would like to arrive on your own, directions are as follows:

By car: Leave the A6 motorway at the Heilbronn/Untereisesheim exit (no. 36) signposted Bad Wimpfen and follow the signs to the Audi Forum Neckarsulm. Free parking is available for Audi customer delivery.

By train: The taxi transfer from Neckarsulm train station to the Audi Forum Neckarsulm or your hotel is free provided that you show your authority for vehicle handover to the taxi driver.

Yes. The Ingolstadt tour offers English-language factory tours Monday - Friday at 11:30 a.m. For availability and reservations, please call or email the Forum directly. The Audi Museum Mobile is open daily for visits from 9:00 a.m. - 6:00 p.m. Please note the factory is closed for general maintenance during the month of August.  Factory tours will not be available during this time.

Audi Forum Ingolstadt
Within Germany: 0800 2 83 44 44
From abroad: +49 841 89 37575
Email: welcome@audi.de

Yes.  The Neckarsulm tours take place on production days, from Monday to Friday by appointment. There are no factory tours on Saturdays or non-production days. Please note the factory is closed for general maintenance during the month of August.  Factory tours will not be available during this time.

Audi Forum Neckarsulm
Within Germany: 0841 89 37575
From abroad: +49 (0)841 89-37575
Email: welcome@audi.de

If you're coming to Ingolstadt in the winter, please note that German laws require all drivers to equip their vehicles accordingly. Although the all-season tires on most Audi vehicles are better suited for winter driving than the S-line performance tires, snow tires provide the highest level of winter driving safety and performance—especially when driving on snow or ice*.

Other countries may have similar or more stringent laws. Before driving your vehicle, be sure to check the appropriate requirements of the country (or countries) that you plan to visit.

Due to winter tire regulations, the Audi Forums will not delivery vehicles with summer tires from November 1 - April 15 & Audi of America also reserves the right to cancel or postpone vehicle deliveries in Ingolstadt or Neckarsulm as a result of weather and driving conditions.

* Please see our customer release form for winter driving.

When you're ready to return to the US, please drop your vehicle off at one of 17 drop off locations for shipment back to the US. Allow 30-45 minutes to complete the drop off process.

To ensure that you have a safe and worry-free trip to your location, please schedule your drop-off at least 4 days in advance. Drop-off appointments are necessary for all locations and can be made by phone or email.

Vehicle drop-offs are available Monday through Friday; hours of operation vary by location. All locations are closed on nationally recognized holidays (according to your country of drop-off). Please plan to drop off on a non-holiday and within the location's hours of operation. Note that you must drop off your vehicle before your temporary registration and insurance forms expire. Unfortunately, insurance and registration expiration dates cannot be extended once they have been issued.

Before you drop off your vehicle:

  • Be sure to remove all personal items and non-factory-installed accessories, such as luggage and car seats, from your vehicle. Removing them in advance can help avoid possible delays and additional costs from US Customs.
  • Personal items will not be returned to you. Only the original spare tire, jack, and tools are shipped with the vehicle.
  • Make sure exterior is washed and dirt free.  A clean vehicle is required for inspection.
  • To allow for a quick process, please have a fuel reserve of at least a minimum.

Checking in your vehicle

  • You'll be required to initial a drop-off report that describes your vehicle's condition. Minor paint scratches or chips that occur prior to US delivery are considered normal wear and tear (as a result of the vehicle being street-driven on its way to the US). Only one key needs to be returned with the vehicle. Please hold on to your spare.

 

  • Your address, phone number and email address
  • Your passport (which serves as your photo ID) and Social Security number for US Customs
  • Complete applicable export documents required by the drop-off agent, including a copy of your sales agreement from your Audi Dealer
  • One master key (special wheel locks or other necessary mechanisms)
  • Military PCS or diplomatic orders (if applicable)
  • Copy of Registration and International Insurance Card

Please allow a minimum of 11-13 weeks from drop off date to the US dealer delivery (pending transportation, weather, or US Customs delays). Your Audi Dealer will perform necessary licensing and paperwork upon vehicle return.

Portable GPS loaner units are provided upon delivery of the vehicle. The portable units will be left with the agent at the selected drop off location. 

If you have ordered Audi Connect, on-board Navigation or Sirius radio, these options will not function while the vehicle is in Europe.  The Audi Connect SIM card is installed at the US port and the system will not work with international SIM cards.  The factory programming for US VINs is specific to North America.  A portable GPS unit will be provided at delivery.  Additionally, the iPod cable will also be installed when the vehicle reaches the US port.

If you have ordered a trailer hitch package, the hitch will not be available for use while in Europe as this is a US Port installed item.

Q5 roof racks will be delivered with the vehicle.  Please note this will impede luggage space if you do not wish to install them.

Toll stickers are required on all vehicles on highways in Italy, Switzerland, and Austria. They can be purchased at gasoline stations in Italy, Switzerland, and Austria and at the borders. Authorities in both countries fine heavily for non-compliance with these regulations. In Germany, toll stickers are referred to as "Vignetten," and in Italy as "Vignetta."

All cars must carry a reflective safety vest, first-aid kit and warning triangle.  All of these items will be provided when you collect your vehicle form the delivery center.

Yes, parking discs will be provided upon delivery of the vehicle. The parking discs will be left with the agent at the selected drop off location.

The German state imposes a tax on export vehicles in Germany. You will not need to pay this tax upon signing the Customer Vehicle Tax Agreement sent in your Welcome Kit. Audi will be responsible for paying the tax.