Audi Lifestyle

Meet your new Audi in Germany

Here is your opportunity to take part in an amazing way to buy a new car. This is an open invitation for you to imagine, design and realize your dream Audi—with a European journey to make getting your new Audi truly unforgettable. This is Audi European Delivery.

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Visit your Audi dealer and configure your car prior to departure. Please note your requested date is a tentative date, which will be confirmed approximately 4-6 weeks after you place your order. We do not recommend booking your travel arrangements at this point.

Within 8-10 week of your requested delivery date, you'll receive a welcome package from Audi of America including your vehicle's expected build date. This is still a tentative date, which can fluctuate. Included in this welcome kit will be your Customer Information Form and information about the drop off process, European Delivery Insurance and Roadside Assistance.

Important Note: All US-specification program vehicles delivered at the Audi Forum between November 1 and April 15 must be dealer ordered with factory installed all-season tires. S line® models and vehicles with performance tire packages must be scheduled for delivery before or after these months.

Manufacturing will begin approximately 4-6 weeks before your requested delivery date. We ask that you send us your completed Customer Information Form along with a color copy of your passport and valid driver's license.

Immediately after your car is completed, your requested delivery date will be confirmed with the Audi Forum Ingolstadt, and your Audi dealer will contact you to finalize the sale and complete all necessary paperwork. You'll then have 60 days to take delivery of your new Audi.

Once all necessary paperwork is finalized, you will be sent your delivery day agenda, as well as the required documents for taking delivery and dropping off your vehicle, 2 weeks before your delivery appointment at the Audi Forum.

From the moment the driver picks you up at Franz Josef Strauss airport in Munich, your satisfaction is our number-one priority. A complimentary chauffeured ride will escort you to one of two Audi recommended, four-star or five-star hotels for the night, all courtesy of Audi of America.

Then it's on to the striking architecture of the Audi museum mobile and the elegance of the Customer Center. The Audi Forum and its grand piazza are centerpieces of the delivery experience. Delivery day is all about you and your new Audi vehicle. You'll never forget the journey of ownership you're beginning.

Your personal customer advisor will provide a detailed introduction to your vehicle, including information covering its many features and benefits. After taking delivery of your new Audi, we invite you to visit our world-famous museum mobile, showcasing the spirit of Audi philosophy, view and heritage. You can even partake in a guided tour of the factory (additional charges apply). Complimentary meals and snacks at the Audi Forum's market restaurant are taken care of all day long.

Please note: R8 customers take delivery from Neckarsulm. Please see your dealer for details.

At the conclusion of your European travels, simply drop off your vehicle at one of the 16 convenient European drop-off locations.

Germany locations:
Berlin
Bremerhaven
Duisburg
Frankfurt
Hamburg
Munich
Sindelfingen (Stuttgart)
European locations:
Vienna, Austria
Antwerp, Belgium
London, England
Nice, France
Paris, France
Amsterdam, Netherlands
Madrid, Spain
Geneva, Switzerland
Zurich, Switzerland


You'll be reunited with your Audi when it reaches the USA after approximately 11-13 weeks after you dropped it off. Your dealer will call you when it's ready to be picked up.

Note:
To help ensure a worry-free and safe transport to your dealer, please schedule your drop-off at your preferred drop-off location in advance. Appointments are necessary for all locations and can be made by phone or email. Contact information is listed in frequently asked questions. Drop-offs are available Monday through Friday with varied hours of operation. All locations are closed on nationally recognized holidays. It is the customers responsibility to be aware of the national holidays and not plan to drop off on one. You must drop off your vehicle within the maximum temporary registration and insurance period assigned at the time of delivery. Insurance and registrations cannot be extended once issued.

Program overview

The first step in your journey begins at to your Audi dealer. There, you’ll select your U.S. Audi model with your specific options. The difference is, we’ll be handing you the keys in Ingolstadt, Germany.

R8 customers will take delivery of their vehicles at the Audi Forum Neckarsulm.

Enhance your Audi European Delivery experience

Discovery tour and Audi museum mobile

A guided factory tour is complimentary with your European Delivery. The tour is an opportunity to discover why our cars feel and drive the way they do. You'll see the impressive body-forming tools of the press shop, as well as the robotic precision of the body shop and final assembly. It's a symphony of Audi precision and meticulous construction. Next, take advantage of complimentary admission to the Audi museum mobile, where you will learn about more than a hundred years of innovation, performance, design and, of course, our passion.

Learn more
Audi driving experience

Take your European Delivery experience to the next level by participating in one of our Audi Driving Experience programs offered at the Audi Forum in Ingolstadt. It will be an exciting addition to your European travels you shouldn't pass up. You start by selecting any Audi model—the choice is yours. The experienced staff provides you with detailed route recommendations based on your interests. The destination and the length of the journey depend on which Audi driving experience program you choose, ranging from one-day to three-day excursions.

Click below for program offerings. Additional charges apply.

Learn more

Frequently asked questions

When you purchase a custom-built Audi for European Delivery, you will have the wonderful opportunity to experience the vibrant spirit of Audi and its heritage in its home country of Germany. Your Audi will be waiting for you at the Audi Forum Ingolstadt, where you will receive details insight into Audi's philosophy, views and history through a guided tour of Audi's factory and museum.

Please note: R8 customers have the opportunity to take delivery at the Audi Forum Neckarsulm. Please see your dealer for details.

Costs
All of the following costs are covered as long as you drop off your vehicle at an approved Audi Drop Off Location (for its return to the US) within 90 days of its original delivery to the Audi factory in Ingolstadt.

Eligibility
All special order (not pre-built) Audi models that are sold in the US are eligible for the program. The purchaser must be a US citizen at least 18 years of age and provide a valid driver's license and passport.

The following models are available through the European Delivery Program and qualify for the recommended MSRP* discount, with exception of the R8 and all RS models. The final price is determined by the dealer.

A3 Sedan
A4 Sedan/allroad
S4 Sedan
A5 Coupe/Cabriolet
S5 Coupe/Cabriolet
A6/A6 TDI
S6 Sedan
A7/A7 TDI
S7 Sportback
A8/A8L/A8 TDI
S8 Sedan
Q5/Q5 Hybrid/Q5 TDI
SQ5
Q7/Q7 TDI
R8/R8 Spyder*
RS Models
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
up to 5% off of MSRP
Do not qualify for discount
Do not qualify for discount


The Audi R8 is available for delivery at our exclusive Audi Forum Neckarsulm.
 
*MSRP excludes taxes, title/documentary fees, registration, tags, Audi Dealer prep, labor and installation charges, insurance, optional equipment and accessories, certificate of compliance and non-compliance fees and finance charges.

Audi is pleased to offer the following amenities and services to our participants in the European Delivery Program at no additional charge:

  • Transportation from the Franz Josef Strauss Munich Airport or the Ingolstadt Train Station to one of the two 4-star or five-star hotels offered by the Audi European Delivery Program.
  • Hotel accommodations at either of our Audi featured hotelsfor you and a guest for one night (one standard room), with transportation in the morning to the Audi Forum Ingolstadt.
  • Fifteen days of auto insurance…Please note your vehicle will be insured the day before delivery making delivery day two of your policy.
  • A full day of meals at the Audi Forum Ingolstadt's Marché restaurant on your delivery day.
  • A guided tour of the Audi factory and a visit to the Audi Museum Mobile.


All of the following fees are covered:

  • Drop-off locations
  • European and U.S. wharf charges
  • Ocean shipping and marine insurance
  • Customs duty and clearance
  • Ground transportation to the port of Emden

Below are the hotels that host our European Delivery customers:

Kempinski Hotel Airport, Munich
NH Ambassador Ingolstadt, Ingolstadt

The Audi Forum Ingolstadt is open for vehicle deliveries Monday - Friday. The English-language factory tour takes place at 11:30 AM Monday - Friday.

The Audi Forum Ingolstadt is closed on all German National Holidays. Please find the dates of upcoming closures below. The following dates are subject to change and additional dates will be added to reflect the holiday season schedule and any unexpected closures.

Monday, March 10th
Tuesday, March 11th
Friday, April 18th
Monday, April 21st
Thursday, May 1st
Friday, May 20th
Thursday, May 29th
Monday, June 9th
Thursday, June 19th
Friday, August 15th
Friday, October 3rd
Thursday, December 25th
Friday, December 26th
Friday, December 12th is the last delivery for 2014

2014 Factory Tour Closures: (Please note deliveries may be scheduled on these dates)

Friday, May 2nd
Friday, May 30th
Friday, June 20th

Please find the Forum's contact information below:

Audi Forum Ingolstadt
Within Germany: 0800 2 83 44 44
From abroad: +49 841 89 37575
Email: welcome@audi.de
www.audi.com/forums

As an Audi European Delivery Program customer, you agree to pay or secure funding for your vehicle in full with your US Audi Dealer, prior to traveling to Europe to pick up your Audi.

Your dealer will complete the bill of sale/sales contract with you, and will request payment in full after your vehicle is built. Please note that standard lease rates apply through Audi Financial Services.

Vehicle and lease payments apply after the vehicle is dropped off and while it ships from Europe to the US.

You must also pick up your vehicle in Ingolstadt, Germany, within 60 days from the date that the sale is finalized. If you do not pick it up within 60 days, your vehicle may no longer be available for European delivery.

Audi provides comprehensive insurance and export license plates at no cost to you for your first 15 days of travel in Europe. When you receive your vehicle in Ingolstadt, Germany, we will also provide a certificate of insurance and vehicle registration. Your vehicle will be registered and insured the day before you delivery. Delivery day will be day two of your insurance policy.

The insurance covers the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom

Please note that you're responsible for extending your insurance coverage and export license plates beyond 15 days. To extend your coverage, please contact Audi European Delivery Headquarters at europeandeliveryprogram@audi.com

Vehicle insurance deductible
There is a €1,000 deductible on the vehicle insurance. This insurance does not cover theft or damage to personal belongings, including all nonautomotive articles. Therefore, we recommend that you purchase additional travel insurance.

The insurance pricing is as follows:

  • 15 days: Complimentary
  • 30 days: $280.00
  • 60 days: $490.00
  • 90 days: $910.00


Audi Roadside Assistance: Roadside Assistance is available to European Delivery customers 24 hours a day, 7 days a week. Please call the toll-free number +49 0841-8939727 for roadside assistance in Germany. From other countries call +49 841-8939727

Your Audi Dealer will refund your up-front VAT payment after confirming that the vehicle has been dropped off within 90 days of its delivery date. If your travel exceeds 90 days, your VAT will not be refunded and return shipping benefits will not be offered. Some dealers may choose to hold your VAT check and destroy it after the vehicle is returned within 90 days.

When you agree to purchase your vehicle at the European Delivery Program price established by a participating Audi Dealer, you also agree to return your vehicle to an authorized Audi drop-off location within 90 days of its delivery date in Ingolstadt. 

3-4 months before your requested delivery date
Visit your Audi dealer to configure your car and place your European Delivery order.  Your requested delivery date is a tentative date at this time, which will be confirmed approximately 4-6 weeks before your requested date when your vehicle is built. We recommend holding off on finalizing travel plans until your vehicle is built.

8-10 weeks before your requested delivery date
The European Delivery Program will send you a welcome letter, which includes your estimated vehicle production date and the next steps.

4-6 weeks prior to your requested delivery date
Your vehicle will complete production and Ingolstadt will confirm your delivery date.  Your US Dealer will notify you and invite you back to the dealership to finalize the sale.  

2 weeks prior to your requested delivery date
Once all necessary documents are received, the European Delivery Program will send you your personalized delivery day agenda, authorization for vehicle delivery at the Audi Forum and your drop off voucher. These are the final documents needed from Audi before your journey and are necessary to take delivery and to drop off your vehicle.

* All times are approximate.

To pick up your vehicle in Ingolstadt, you will need to have the following information:

1. Copy of the vehicle's bill of sale or buyer's order, which you received from your Audi dealer during the purchase process.
2. Passport (as photo identification)
3. Valid driver's license
4. Authorization for vehicle delivery form
5. International factory collection voucher
6. Military PCS or diplomatic orders (if applicable)

Note: The vehicle must be picked up by the purchaser.

Audi Forum Ingolstadt
D-85045 Ingolstadt
Phone +49 (0) 841 89-37575
Fax +49 (0) 841 89-41860

Please note:
*The (0) is only necessary when dialing within Germany
*Deliveries not available on weekends or national holidays.

Audi offers complimentary transportation to the Audi Forum Ingolstadt from one of our recommended hotels. However, if you would like to arrive on your own, directions are as follows:

By car
Take the A9 motorway from Munich toward Nuremberg. Exit at Junction 60 (Lenting).
Follow the Audi signs for visitors. Free parking is available for Audi customer delivery.

By train
Travel by train to Ingolstadt Hauptbahnhof (Ingolstadt Central Station). You can reach Audi Forum Ingolstadt by bus (line 11) or taxi (approximately five kilometers).   

Please visit travelnotes.org to learn about the wonderful range of attractions that Europe offers. Discover the thrill of driving the Autobahn through the Bavarian Alps - find the best routes, restaurants, festival and much more.

Yes. English-language factory tours take place Monday - Friday at 11:30 a.m. For availability and reservations, please call or email the Forum directly. The Audi Museum Mobile is open daily for visits from 9:00 a.m. - 6:00 p.m.

Audi Forum Ingolstadt
Within Germany: 0800 2 83 44 44
From abroad: +49 841 89 37575
Email: welcome@audi.de
www.audi.com/forums

If you're coming to Ingolstadt in the winter, please note that German laws require all drivers to equip their vehicles accordingly. Although the all-season tires on most Audi vehicles are better suited for winter driving than the S-line performance tires, snow tires provide the highest level of winter driving safety and performance—especially when driving on snow or ice*.

Other countries may have similar or more stringent laws. Before driving your vehicle, be sure to check the appropriate requirements of the country (or countries) that you plan to visit.

Due to winter tire regulations, the Audi Forums will not delivery vehicles with summer tires from November 1 - April 15.  Audi of America also reserves the right to cancel or postpone vehicle deliveries in Ingolstadt or Neckarsulm as a result of weather and driving conditions.

* Please see our customer release form for winter driving.   

When you're ready to return to the US, please drop your vehicle off at one of 16 drop off locations for shipment back to the US.

To ensure that you have a safe and worry-free trip to your location, please schedule your drop-off in advance. Drop-off appointments are necessary for all locations and can be made by phone or email.

Vehicle drop-offs are available Monday through Friday; hours of operation vary by location. All locations are closed on nationally recognized holidays (according to your country of drop-off). Please plan to drop off on a non-holiday and within the location's hours of operation.

Note that you must drop off your vehicle before your temporary registration and insurance forms expire. Unfortunately, insurance and registration expiration dates cannot be extended once they have been issued.

Before you drop off your vehicle
Be sure to remove all personal items and non-factory-installed accessories, such as luggage and car seats, from your vehicle. Removing them in advance can help avoid possible delays and additional costs from US Customs.

Personal items will not be returned to you. Only the original spare tire, jack, and tools are shipped with the vehicle.

Checking in your vehicle
You'll be required to initial a drop-off report that describes your vehicle's condition. Minor paint scratches or chips that occur prior to US delivery are considered normal wear and tear (as a result of the vehicle being street- driven on its way to the US). Only one key needs to be turned in with the vehicle, please hold on to your spare.

  • Your address, phone number and email address
  • Your passport (which serves as your photo ID) and Social Security number for US Customs
  • Complete applicable export documents required by the drop-off agent, including a copy of your sales agreement from your Audi Dealer
  • One master key (special wheel locks or other necessary mechanisms)
  • Military PCS or diplomatic orders (if applicable)
  • Copy of Registration and International Insurance Card

Please allow a minimum of 11-13 weeks from drop off date to the US dealer delivery (pending transportation, weather, or US Customs delays). Your Audi Dealer will perform necessary licensing and paperwork upon vehicle return.

Additional information regarding the shipping status of your vehicle can be found at BLG Logistics. For shipping inquiries, please contact audi@iffusa.com.