Satellite radio is transmitted via line-of-sight. Therefore, when the line-of-sight is broken by obstacles such as trees, overpasses, or tunnels the connection may be lost temporarily.
Video tutorials
Configuration tutorials
Setting up Audi connect
This suite of technologies brings services like fuel price updates, Wi-Fi connectivity, and Google Earth™ right to your fingertips.
Learn how to set up Audi connect®
Activating your Wi-Fi hotspot
One of the key features of Audi connect®, the Wi-Fi hotspot caters to all your passengers by supporting up to eight Wi-Fi-enabled devices.
Learn how to activate your Wi-Fi hotspot
Google Earth
With its 3D map imagery, Google Earth™ enriches your navigation experience with added detail and perspective.
Learn how to activate Google Earth™
Adding more detail to Google Maps
Google Maps offers the option of viewing detailed information about businesses and key landmarks, allowing you to explore your destination before the journey begins.
Learn how to add detail to Google Maps
Using Google's Point of Interest Search
By breaking down locations by category, Google's Point of Interest Search helps you more quickly find a destination, either in your current vicinity or an area of your choosing.
Learn how to search for points of interest through Google
Accessing myAudi destinations through Audi MMI®
Alternately, destinations saved in your myAudi account can also be accessed through the Audi MMI® system.
Learn how to access your account through the Audi MMI system
Searching by voice
Google Voice Local Search saves you time and effort by letting you search for destinations through voice command.
Learn how to control the navigation system via voice command
Information Services
Audi connect® information services can provide you with news headlines, fuel price updates, and key information about businesses and landmarks.
Learn how to make use of Audi connect information services
Configure your connection settings
Having your connection settings configured properly is critical for many functions of Audi connect®.
Learn how to configure your connection settings
Confirming your connection
Audi connect® offers you the choice of being prompted to verify your data connection, or simply leaving it on or off by default.
Learn how to change your default connection setting
myAudi Accounts
Audi connect® lets you effortlessly transfer contacts saved in your myAudi account to your vehicle.
Learn how to import your contactsAccount contact information
T-Mobile dedicated Audi support
To reach T-Mobile customer support, call (877) 505-2834 and select option 1.
Manage your accountSiriusXM Satellite Radio
SiriusXM contact info
(866) 635-2349
Audi provides a complementary SiriusXM subscription for three months. To continue service beyond that point, call (866) 635-2349.
Frequently asked questions
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Why do I lose my satellite radio when I go under overpasses and in parking garages?
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What conditions are necessary for using Audi connect?
To use the full functionality of Audi connect, your vehicle must first be paired with a myAudi account. This allows you to send and manage destinations using Google Maps, as well as download them from your vehicle.
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What does the "Please Wait" screen mean?
This waiting screen will appear during network updates from Google (which typically occur twice a week), when the language has been changed, or when the system has been reset to factory settings.
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My system appears to be offline or unable to load. Why is this?
Error screens stating the above problems are the result of a lost data connection, which is usually caused by poor reception, lack of service, or damaged hardware (i.e. SIM card, vehicle antenna).
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What is the purpose of a myAudi account?
Designed to let you utilize the full functionality of Audi connect®, a myAudi account allows you to manage destinations from any Internet browser and download them to your car.
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What should I do if my SIM card is missing or inoperable?
Using Audi connect® entails first having a SIM card that's been pre-activated by your dealer. Should any issues arise, call T-Mobile's dedicated Audi support line at (877)505-AUDI.
*The information within the Tutorials must be used in conjunction with the information in the Audi owner's manuals. Please refer to the owner's manual for all information and warnings. By using the site, you acknowledge that you are aware of the warnings and information that must be read within the owner's manual and will use this information to augment that material.