Audi Connect

Audi connect® installation and configuration

The following video will help you learn how to install and use Audi connect®, a key feature of the MMI® Navigation plus system that enables in-car Internet connectivity.


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Configuration tutorials

Setting up Audi connect

This suite of technologies brings services like fuel price updates, Wi-Fi connectivity, and Google Earth™ right to your fingertips.

Audi connect Telephone
Activating your Wi-Fi hotspot

One of the key features of Audi connect®, the Wi-Fi hotspot caters to all your passengers by supporting up to eight  Wi-Fi-enabled devices.

Audi connect Navigation Google Earth™
Google Earth

With its 3D map imagery, Google Earth™ enriches your navigation experience with added detail and perspective.

Adding more detail to Google Maps

Google Maps offers the option of viewing detailed information about businesses and key landmarks, allowing you to explore your destination before the journey begins.

Using Google's Point of Interest Search

By breaking down locations by category, Google's Point of Interest Search helps you more quickly find a destination, either in your current vicinity or an area of your choosing.

Accessing myAudi destinations through Audi MMI®

Alternately, destinations saved in your myAudi account can also be accessed through the Audi MMI® system.

Searching by voice

Google Voice Local Search saves you time and effort by letting you search for destinations through voice command.

Information Services

Audi connect® information services can provide you with news headlines, fuel price updates, and key information about businesses and landmarks.

Audi connect Telephone
Configure your connection settings

Having your connection settings configured properly is critical for many functions of Audi connect®.

Confirming your connection

Audi connect® offers you the choice of being prompted to verify your data connection, or simply leaving it on or off by default.

myAudi Accounts

Audi connect® lets you effortlessly transfer contacts saved in your myAudi account to your vehicle.

Contact us

Dedicated Audi connect® customer support

To reach customer support, call (877) 505-2834.

SiriusXM Satellite Radio

SiriusXM contact info
(866) 635-2349

Audi provides a complementary SiriusXM subscription for three months. To continue service beyond that point, call (866) 635-2349.

Frequently asked questions

Satellite radio is transmitted via line-of-sight. Therefore, when the line-of-sight is broken by obstacles such as trees, overpasses, or tunnels the connection may be lost temporarily.

To use the full functionality of Audi connect, your vehicle must first be paired with a myAudi account. This allows you to send and manage destinations using Google Maps, as well as download them from your vehicle.

This waiting screen will appear during network updates from Google (which typically occur twice a week), when the language has been changed, or when the system has been reset to factory settings.

Error screens stating the above problems are the result of a lost data connection, which is usually caused by poor reception, lack of service, or damaged hardware (i.e. SIM card, vehicle antenna).

Designed to let you utilize the full functionality of Audi connect®, a myAudi account allows you to manage destinations from any Internet browser and download them to your car.

Using Audi connect® entails first having a SIM card that's been pre-activated by your dealer. Should any issues arise, call Audi connect® at (877) 505-AUDI.

Ensure the Google logo and data arrows are illuminated in the bottom right of your MMI® screen.

There are two ways to quickly access the Audi connect menu:

  1. While on the Nav screen, press the Info soft key (top right soft key) and then use the same soft key to access the Audi connect® menu
  2. From the Home menu, select Info and then press the top right soft key to access the Audi connect® menu.

There are two steps:

  1. Make sure you select apply settings after changing the password or it will not be saved.
  2. Make sure you use capital letters when you are typing the password into the device you want to connect

Remove the SIM by gently pressing on the SIM card (you will hear a click as it’s released from its slot), carefully remove the SIM from the slot, and reinsert the SIM by pressing gently on the SIM until you hear a click.

1. You can view the details of your Audi connect® data plan by visiting and logging into
2. Here, you will be able to see the SIM, VIN, and invoice history associated with your account, as well as extend your subscription and view your network coverage.

You will receive an e-mail prior to the date when your subscription is scheduled to expire. You can also view or extend your subscription by visiting or contacting any associate 24/7 at 1-877-505-2834 option 1.

1. “Network Status” indicates you are currently using data through one of the Audi connect® features
2. “MMI® Network Status” indicates that your vehicle is powered on with an active SIM card

A coverage map for your Audi connect® data carrier can be viewed from within your Audi connect® account by selecting the “Coverage” link along the top of the page.

Audi customer supportIf you have any questions that require additional support, please contact us.

*The information within the Tutorials must be used in conjunction with the information in the Audi owner's manuals. Please refer to the owner's manual for all information and warnings. By using the site, you acknowledge that you are aware of the warnings and information that must be read within the owner's manual and will use this information to augment that material.