Roadside Assistance Services

When you call for emergency roadside service‡, one or more of the following, as needed, will be provided to you:

Emergency towing
If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized Audi dealership or authorized Audi service facility. Please note, for security reasons, towing service will not be provided to unattended vehicles - a licensed driver must accompany the vehicle at the time of service.

Battery jump start
A service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided. (See "Emergency Towing").

Flat tire change
If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If you don't have a properly inflated spare tire or if the spare is not safely operable, towing service will be provided. The mounting or dismounting of special traction devices including chains, as well as repairing a flat tire, are not covered under this program.

Emergency fuel service
If you happen to run out of fuel, an emergency supply of fuel will be delivered to get you on your way. Both the delivery service and the fuel are complimentary.

Lock-out service
If your keys are locked inside your vehicle, 24-Hour Roadside Assistance will assist in getting you back on the road.

Note: If you have lost your keys, contact your Audi dealer immediately for further assistance.

At your request, a Service Operator may be dispatched in an attempt to gain entry into your vehicle, to retrieve your keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership to gain entry, at your expense.

If you prefer, you may call a local locksmith for this service, and send us an itemized bill for refund consideration in accordance with the 24-Hour Roadside Assistance refund policies to a maximum refund of $100.

Follow the procedures outlined in "Arranging Your Own Assistance." The cost for parts and/or labor to produce replacement keys are not included in this service.

To provide added security for the vehicle owner, registration papers and personal photo identification may be requested at the scene.

Extrication/winch service
24-Hour Roadside Assistance will cover the cost of extricating your vehicle from any ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly traveled road which can be serviced with standard automobile servicing equipment.

‡Cross country Motor Club - P.O. Box 9145, Medford, MA 02155