Frequently Asked Questions About our vehicles and company

Where can I find Audi Certified pre-owned vehicles?

To find more information about Certified pre-owned vehicles, visit the Audi Certified section of the site.

Where can I purchase a vintage Audi or any Audi built before 2000?

Please contact your local Audi dealer for more information.

Where can I learn about upcoming Audi models?

To stay current on the latest Audi production vehicles, technology, and concept cars, sign up for ongoing email eNewsletter.

Will the A2 be available in North America?

There are currently no plans to import the A2 to North America. To stay current on the latest production vehicles from Audi, sign up for email newsletters.

Will the S3 be available in North America?

The S3 model is currently being evaluated for the North American market. To stay current on the latest production vehicles from Audi, sign up for email newsletters.

Can I have a European model (not available at North American Audi dealerships) delivered from Germany?

European models such as the A2 are not currently designed to meet all North American standards and are not certified for import.

Does Audi offer maintenance coverage for model year 2007 and 2008 vehicles?

Yes. Audi provides at no charge to the customer the first regularly scheduled maintenance to be performed at 5,000 miles (8,000 km), or 12 months, whichever occurs first. This includes all labor and parts and oil changes with synthetic oil.

Have the terms of the Audi New Vehicle Limited Warranty changed? Does the customer have to pay for the warranty?

No. The Audi New Vehicle Limited Warranty covers four years or 50,000 miles (80,000 km), whichever occurs first. Refer to the warranty booklet for details.

Is there a scheduled maintenance plan available to customers purchasing model year 2007 and 2008 new, used and Certified pre-owned vehicles?

Yes. The Audi Care New Vehicle scheduled maintenance plan begins after the first regularly scheduled maintenance at 5,000 miles (8,000 km) or one year, whichever occurs first.

This plan can be purchased by both new and used vehicle (model year 2007 and newer) owners as well as Certified pre-owned vehicle (model year 2004 and newer) owners if the vehicle is within the first 12 months of the original vehicle in-service date and before 12,000 miles (20,000 km).

The Audi Care New Plan includes four regularly scheduled maintenances, to be performed at:

15,000 miles (25,000 km) or one year from the last service, whichever occurs first

25,000 miles (40,000 km) or one year from the last service, whichever occurs first

35,000 miles (55,000 km) or one year from the last service, whichever occurs first

45,000 miles (70,000 km) or one year from the last service, whichever occurs first

These maintenances must be completed within five years from the original in-service date.

Is there a scheduled maintenance plan available for Certified pre-owned vehicles?

Yes, for model year 2004 and newer, it’s called Audi Care, Certified pre-owned scheduled maintenance plan. It can only be purchased at the time of the Certified pre-owned vehicle sale.

The Certified pre-owned Plan includes three regularly scheduled maintenances to be performed at:

55,000 miles (85,000 km) or one year from the last service, whichever occurs first

65,000 miles (100,000 km) or one year from the last service, whichever occurs first

75,000 miles (115,000 km) or one year from the last service, whichever occurs first

These maintenances must be completed within 7 years of the original in-service date.

Why does the Audi Care Certified pre-owned scheduled maintenance plan cost more than the New Vehicle maintenance plan?

The Certified pre-owned plan costs more because it includes the 55,000 mile (85,000 km) maintenance, which is more comprehensive than the other maintenances included in the Audi Care New Vehicle plan.

Can a customer purchase both the New Vehicle plan and the Certified pre-owned plan for a new vehicle?

No. The only plan available to new vehicle buyers is the Audi Care New Vehicle maintenance plan.

Can the Audi Care Certified pre-owned plan be purchased after the point of Certified pre-owned sale?

No. The Certified pre-owned maintenance plan can only be purchased at the time of sale.

How do customers pay for their Audi Care New Vehicle Plan?

If the customer purchases the plan at the time of vehicle purchase, they may have the option to roll the cost of the plan into their vehicle payment.

If they don’t roll the cost into their vehicle payment, customers must pay the full amount when they purchase the Audi Care plan.

Can a customer receive a refund for the unused portion of the plan if they terminate their lease agreement early or if the lease term is less than the coverage period?

No. The Audi Care new vehicle scheduled maintenance plan cannot be cancelled and is non-refundable**. No refunds will be given if the lease is terminated early or if the lease term is less than the coverage period.

**Applicable in all states except California. By California State Law, customers must submit their refund request in writing, including their name, address, VIN# and dealer name to:

Audi Customer Relations
Audi Care Plan
3499 W. Hamlin Road, Rochester Hills, MI 48309

Does Audi offer an extended warranty?

Currently, Audi does not offer an extended warranty program. Warranty extensions are administered on an individual dealer basis. Your local Audi dealer can most effectively assist you in answering all of your questions.

I am an Audi owner. Where can I learn about servicing my vehicle?

If your vehicle is in need of service, please contact your local dealer. Use our dealer locator to find an Audi dealer near you.

Where can I purchase an owner's manual?

For manuals, contact Resolve (1-800-544-8021), which is the authorized supplier of service manuals, owner's manuals, troubleshooting guides, and technical service bulletins for Audi of America. You may see the lists of available publications and order online through their website. (http://www.audi.ddsltd.com/)

Where can I purchase certified Audi parts for my Audi model?

Visit the Audi Collection online or contact your local dealer for the best information on parts for your vehicle. Use our dealer locator to find an Audi dealer near you.

Where can I get parts to improve the performance of my Audi model?

Audi does not recommend any type of aftermarket performance enhancer, including upgrade chips for engines. Use of this type of product may void your warranty.


Does Audi offer a free windshield cleaning kit?

Audi no longer offers a free windshield cleaning kit. To properly clean your windshield, Audi recommends 3M Glass Cleaner (Part number MMM008888), 3M Perfect-it Gloss Enhancer (Part number MMM039434) and 3M Perfect-it III Cleaner Clay (Part number MMM038070). You can purchase these products through the Audi Parts Department at your Audi dealer.

Is there a touch-up paint kit available for my Audi model?
Where can I purchase a replacement part for my Audi model?
Where can I purchase parts for an older Audi model?
Where can I purchase an Audi symbol for my Audi model?
Who can answer questions about my Audi model?

Please use the Dealer Locator and contact your local dealer directly. Your local dealer will have the answer to your questions. Answers may vary from dealer to dealer.

What is the warranty on Audi accessories?

All Audi Accessories are covered by the Audi Accessories limited warranty.

What special engine oil is required for the RS 6?

The high-performance RS 6 requires special synthetic engine oil, which must conform to Volkswagen Oil Standard 505 01 (5W-40 Synthetic Motor Oil). Failure to use engine oil for the RS 6 engine that expressly conforms to Volkswagen Oil Standard 505 01 (5W-40 Synthetic Motor Oil) can cause engine failure on the highway that can cause a crash and serious personal injury.

RS 6 owners should also note the following:
• Never use any amount of engine oil in the engine that does not conform to Volkswagen Oil Standard 505 01 (5W-40 Synthetic Motor Oil).
• Always carry with you an extra quart of engine oil that conforms to Volkswagen Oil Standard 505 01 (5W-40 Synthetic Motor Oil) in case you must top off the oil while on the road. Never use any other kind of engine oil in your vehicle, not even to top off the oil level. We have provided you with a quart of the approved oil in the luggage compartment.
• If you use engine oil that does not expressly conform to Volkswagen Oil Standard 505 01 (5W-40 Synthetic Motor Oil), very serious and very expensive damage to your vehicle's engine will occur. Your Limited New Vehicle Warranty will not cover engine damage caused by using the wrong engine oil.
• Not all commercially available oils conform to this very rigid Volkswagen oil quality standard, even though they may have the same viscosity.
• Some engine oils which currently meet Volkswagen oil quality standard VW 505 01 are listed in "Engine oils which currently meet Audi Oil Quality Standard VW 505 01"

Your authorized dealer has the most up-to-date technical information regarding the correct oil specification and viscosity for your engine. Always ask your Service Consultant about the correct oil to use when topping off your engine. Refer to your Owner's Manual for details about oil specifications.

Where can I find additional afftermarket service information?

eBahn.com has been designated by Audi of America as the official site for aftermarket service information.

How can I determine if a particular accessory will be compatible with my Audi model?

Please use the Dealer Locator and contact your local dealer directly. Your local dealer will have the answer to your questions. Answers may vary from dealer to dealer.

Can I purchase Audi accessories if I live outside of the U.S.?

The Audi Collection does not ship internationally. If you live in Canada, please visit The Audi Collection via audicanada.ca.

Who is the manufacturer of an accessory sold by local dealership only?

Please use the Dealer Locator and contact your local dealer directly. Your local dealer will have the answer to your questions. Answers may vary from dealer to dealer.

Does Audi make seat covers for any of their vehicles?

No. Audi does not make seat covers due to the air bag system that is in place within the seats.

What is the warranty on Audi accessories?
All Audi Accessories are covered by the Audi Accessories limited warranty.

How can I update the DVD for my Audi Navigation system? Are there navigation DVDs for other countries outside of the U.S., and in languages other than English?

The Audi Navigation system and Audi Navigation plus rely on DVDs provided by NAVTEQ, the world leader in premium-quality digital map data. Each NAVTEQ DVD is built by a team of highly-trained field researchers who provide a driver's-eye view of the most precise, robust, detailed, and reliable road information possible at the time of production. Built to a single global standard, NAVTEQ information contains dozens of road attributes for every mile, from speed limits to lane configurations to points of interest. DVDs are available for more than 40 countries and in a variety of languages that include English, French, German, Japanese, Spanish, Italian, and Dutch. Complete information, including how to order the latest version of the DVD that you need, is available at the NAVTEQ website.

Does Audi offer internships?

We appreciate your interest in our corporation. A limited number of internships are available at certain times. You may direct employment inquiries in writing to:

Audi of America
Corporate Headquarters
3800 Hamlin Road
Auburn Hills, MI 48326
Attn: Human Resources Dept.

Who can I contact with my ideas for Audi?

If you are interested in doing business with Audi, please contact our Corporate Headquarters at:
Audi of America
3800 Hamlin Road
Auburn Hills, Michigan 48326

What is Audi's relationship with quattro GmbH?

quattro GmbH was established in 1983 as a fully owned subsidiary of AUDI AG and started out marketing an exclusive collection of lifestyle articles in 1985. The company presented an extensive customization range for Audi models for the first time at the 1995 Frankfurt Motor Show. Since 1996 quattro GmbH has been registered as a manufacturer of high-performance vehicles. With its own development and production areas at the Audi plants in Neckarsulm and Ingolstadt, the quattro GmbH team, comprising around 160 employees, is continually setting new trends in the field of professional vehicle customization. At the moment around 35,000 Audi vehicles are customized each year.

Where are Audi's factories located?

Audi has production facilities around the world. Visit the Audi World site to view our locations.

Can I tour the Audi factory in Ingolstadt, Germany?

Yes. The Audi factory offers tours in English only for groups of 20 or more, and only if the visit is arranged in advance. For information on plant tours and other events at our German factories, visit our Ingolstadt website for more details.

You may also contact:
AUDI AG
Postfach 220
D-85045 Ingolstadt
Germany
011 (49) 8418900

Can Audi recommend Audi clubs and independent associations for Audi enthusiasts?

Yes. Audi recommends the Audi Car Club of North America. Visit their website to learn more about the benefits of joining this independent organization of Audi owners and enthusiasts.

What does the Audi emblem symbolize?

The Audi emblem dates back to 1932 when four German auto companies merged together to form Auto Union, symbolizing their linkage with four interlocked rings. The four are Horch, noted for luxury cars; DKW, a small car pioneer; Wanderer, a mid-priced car maker; and Audi, an innovator in engineering and technology.

To learn about Audi's legacy of design and technical innovation and tradition of performance, visit the Heritage section of our website.
For more information about AUDI AG, visit our worldwide site.

Can I buy a CD with the music from Audi commercials?

The music in our current television spots was composed, mixed, and recorded especially for these spots and is not available commercially. You can, however, view current Audi television spots in our gallery. Go to any model page, and click on the Media Gallery link.

How do I subscribe to Audi Magazine?

For information on subscriptions, call 1-800-FOR-AUDI. To find the latest news about Audi of America and audiusa.com, visit the Company or Experience sections of our website.

Where can I find out about events that Audi sponsors and participates in?

Visit our event finder to view the many types of events that Audi sponsors in your area and around the country.

What is the Audi Driving Experience?

This comprehensive driving school, developed exclusively for North American drivers in partnership with Panoz Racing School, offers adults and teens courses in steering, braking, and adjusting to changing weather conditions. For more information about the program, visit the Audi Driving Experience section of our website. For details, including dates and locations, visit the Events section on our site.

I use the Opera browser. Why doesn't the site navigation work properly in my browser?

Our site does not support the Opera browser. You might try using another browser. For an optimal experience, we recommend using either Netscape (version 7.0 or higher) or Internet Explorer (version 5.5 or higher).

What are the requirements to view the site?

For an optimal experience, we recommend the following technology:

Minimum Browser Versions:
Windows 2000:
Internet Explorer version 5.5
Windows XP:
Internet Explorer version 6
Firefox version 1.5
Mac OS-X:
Firefox version 1.5
Safari version 1.2

Plug-ins, Minimum Versions:
QuickTime 6.0
Flash 7.0

Monitor Settings:
Color Depth - Thousands of colors or more
Minimum Resolution - 800 x 600, optimized to 1024 x 768 displays